Graham, very many thanks - this is exactly the kind of information I'm
seeking! Helen

-----Original Message-----
From: For interlibrary-loan and document supply services.
[mailto:[log in to unmask]] On Behalf Of Graham Titley
Sent: Wednesday, January 25, 2006 12:26 PM
To: [log in to unmask]
Subject: Re: Take up of SED


For Plymouth

Currently F) only - all requests are supplied as SEDs where possible and
printed in the ILL office and made available for collection as hard
copy.  With around 14,000 requests p.a. this is a BIG commitment in
time, money and consummables.  Our laser printer runs for approximately
4 hours a day churning out SEDs. To benefit from speed (20pages per
min), we had to ensure it was connected directly to a computer, rather
than only as a networked device(3-4pages per min).  When we first
switched it was networked only, and in addition to the slow printing
some pdfs were taking over an hour to move from the computer to the
printer!

From Easter:-
SED will become the standard service mode of delivery and the link email
will be forwarded to the Patron (our current ILL system does not support
the addaddress feature - though it may in the near future!) The
notification email will be directed to their institutional email
account, thereby minimising the handling by ILL staff - it's received in
outlook, checked-in on ILL system, and goes out via our Outlook Address
Book.

In regards to the technicalities:
I had to make a case to get the University to upgrade Reader from 6.0 to
7.1 (which makes authentication quicker and easier (eg: does not require
msn passport).  Although, I had to settle for automatic roll-out to Open
Access computers, whilst staff have to manually install from Run
Advertised Programs!  This had training issues. We set up an
Implementation Group to plan the process and to provide training to all
library & ILS support teams. All front-of-house teams with Patron
contact (within and without the library, ie: computer support desk
staff) will be trained to understand the process so that they can
trouble-shoot if required. Students using Open Access areas also have to
be 'trained' (good
documentation!) on authenticating every time (OA machines do not retain
any setting changes), where the item is stored (downloads to their
shared area on a networked drive (their 'U' drive) and how to delete in
Reader, the pdf (in a My Documents sub-folder) and from Recycle Bin. The
majority of printers are networked with documents directed to a mailbox
on the printer.  This means that
a) patrons have approximately one hour to retrieve the document and
print it (before automatic deletion!) and b) they benefit from the
faster printing times. We had no other access, permission or firewall
problems.

Please contact if I can help further

Graham

Graham Titley
Document Delivery and Copyright Librarian
University of Plymouth
Drake Circus
Plymouth
PL4 8AA
 
Tel: 01752 233776 or 232303
Email: [log in to unmask]


-----Original Message-----
From: For interlibrary-loan and document supply services.
[mailto:[log in to unmask]] On Behalf Of Helen Thomas
Sent: 25 January 2006 10:58
To: [log in to unmask]
Subject: Take up of SED


Dear Colleagues

We're looking at options for making use of SED in our service. ILL
information on the web suggests that a significant number of libraries
are offering SED, often on an opt-in basis, to all users, or to subsets
of users (usually staff/research pgs). I'd be very interested to know:
 
A) what proportion of those users who could opt for SED actually do so?
Impressions (a few? the majority?) would be very helpful - actual
figures if any would be great.
B) whether these users tend to download their documents on- or
off-campus
C) whether you have the link sent direct to the user or forward it on
D) do you require users to receive the link via their institutional
email address or any email address they choose
E) whether your institution's network presents any complications (e.g.
firewalls, administrator rights) to users receiving documents via SED on
campus machines
F) whether any libraries not currently offering SED to users are using
SED to receive and print out documents, then supplying the hard copy to
the user. If so, is this on an occasional (e.g. something urgent) or a
frequent/routine basis. And were technical constraints a factor in going
down this route?

Replies in the next few days would be very much appreciated! Thanks

Helen Thomas
Interlibrary Loans Team
Middlesex University