Dear Lesley
Perhaps she could just be asked to read the list emails, rather than us all repeating ourselves.
http://www.jiscmail.ac.uk/lists/lis-e-journals.html
The problems don't appear to be specific to any particular institution; it seems that there may be something fundamentally wrong with their customer service and with Atypon's technical system.
Thanks
Sandra
Sandra Morris
Electronic Information Development Officer
Subject Support & E-Library Team,
Information Services,
Hugh Owen Library,
University of Wales,
Aberystwyth,
Ceredigion, SY23 3DZ
====================================
Email: [log in to unmask]
Phone: 01970 621892
FAX: (01970) 622404
Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
Gwasanaethau Gwybodaeth,
Llyfrgell Hugh Owen,
Prifysgol Cymru,
Aberystwyth,
Ceredigion, SY23 3DZ
====================================
Ffon: 01970 621892
====================================
-----Original Message-----
From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Dr Peter King
Sent: 26 April 2006 07:37
To: [log in to unmask]
Subject: Re: MIT Press - Atypon press
Dear Lesley and all
I asked this very question of the Director of MIT Press, Ellen W. Faran.
My mail was forward to Rebecca McLeod, Journals Manager, <[log in to unmask]>, who did not answer the question but did ask me to send her details of the problems we are experiencing. Perhaps others might do the same.
Best wishes
Peter King
--On 25 April 2006 17:25 +0100 Lesley Crawshaw <[log in to unmask]>
wrote:
> Hi Everyone,
>
> We are still waiting to hear back from MIT Press re: a number of
> problems, but so far we haven't yet heard anything back from them.
>
> As it appears there are lots of us still with problems setting up
> access to MIT Press journals on the new site, will MIT Press extend
> its deadline beyond the 30th April for subscribers to continue to
> access their journals on ingenta until all the various problems have been resolved?
>
> Cheers
> Lesley
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Lesley Crawshaw, Faculty Information Consultant Learning and
> Information Services University of Hertfordshire, Hatfield, AL10 9AB
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> email: [log in to unmask]
> phone: 01707 284662 fax: 01707 284666
> list owner: [log in to unmask]
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> -----Original Message-----
> From: An informal open list set up by the UK Serials Group
> [mailto:[log in to unmask]] On Behalf Of Sandra Morris
> [ssm]
> Sent: 24 April 2006 14:14
> To: [log in to unmask]
> Subject: Re: MIT Press - Atypon press
>
> Thanks to all for your replies. It's very reassuring to know I wasn't
> just imagining things with the disappearing access.
> What a lot of time we're all wasting.
> The 30th is looming!
>
>
> Sandra Morris
> Electronic Information Development Officer Subject Support & E-Library
> Team, Information Services, Hugh Owen Library, University of Wales,
> Aberystwyth, Ceredigion, SY23 3DZ
> ====================================
> Email: [log in to unmask]
> Phone: 01970 621892
> FAX: (01970) 622404
>
> Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
> Gwasanaethau Gwybodaeth,
> Llyfrgell Hugh Owen,
> Prifysgol Cymru,
> Aberystwyth,
> Ceredigion, SY23 3DZ
> ====================================
> Ffon: 01970 621892
> ====================================
>
> -----Original Message-----
> From: An informal open list set up by the UK Serials Group
> [mailto:[log in to unmask]] On Behalf Of David.Farley
> Sent: 24 April 2006 10:08
> To: [log in to unmask]
> Subject: Re: MIT Press - Atypon press
>
> TDR was working on Friday, but is no longer recognising our
> registration today... Nightmare!
>
> David Farley
> Librarian
> University of Winchester
>
>
> -----Original Message-----
> From: An informal open list set up by the UK Serials Group
> [mailto:[log in to unmask]] On Behalf Of Matthew Ruane
> Sent: 24 April 2006 09:59
> To: [log in to unmask]
> Subject: Re: MIT Press - Atypon press
>
>
> We've had a similar problem regarding the IP address issue. Initially
> I registered our IP range for each individual account and tested
> them...all worked fine. I checked again in the afternoon and only 2
> of the accounts worked. I emailed MIT who eventually responded
> advising me that they would send the issue on to their tech support.
> Deciding this would probably take too long I logged in again added the
> IP address to each account and this seemed to have resolved the
> problem (and we've still not heard back from their tech support department)!
>
> Two further things to add are firstly we appear to be missing 9 titles
> from our list of subscribed journals - every time I email MIT this
> seems to be ignored - the next email will highlight this in red bold!
> Secondly we have three titles that don't work at all at the moment. I
> was advised October is experiencing technical difficulties, but is
> anyone having problems accessing 'Computer Music Journal' and 'TDR/The Drama Review'?
>
> Kind regards
>
> Matt Ruane
> Electronic Resources
> University of Leeds
>
> -----Original Message-----
> From: An informal open list set up by the UK Serials Group
> [mailto:[log in to unmask]] On Behalf Of Anna Sansome
> Sent: 21 April 2006 15:53
> To: [log in to unmask]
> Subject: Re: MIT Press - Atypon press
>
>
> So here's me thinking I'd cracked it - I have successfully created the
> admin account and activated our subscriptions.
> However, we have lots of different subscriber numbers for the journals
> we subscribe to so it has created a whole list of "institutions" for
> me to "manage" within the admin area e.g. University College London
> (xxxxx), University College London (yyyyy). Not a problem, you'd
> think, this happens all the time. BUT when I add our IP addresses, it
> doesn't add them to all the "institutions", just the one I am
> "managing" at that moment. And if I try to add the same IP addresses
> to all the other "institutions" it tells me that I can't because they
> overlap with another IP range!!! Agggghhh! Is this going to be like
> the OUP system where you have to have lots of separate admin accounts
> for each different subscriber number? At least with that you could
> register the same IP addresses.
>
> Anna
>
> Anna Sansome
> E-Journals Administrator
> UCL
>
> At 14:11 21/04/2006 +0100, you wrote:
>> I'm having similar problems. I can't seem to get any of our actual
>> subscriptions activated but our profile includes titles we don't
>> subscribe to.
>>
>> Catrin
>>
>> Catrin Sly
>> Electronic Journals
>> King's College London
>>
>> On Fri, 21 Apr 2006 12:22:06 +0100 "Sandra Morris [ssm]"
>> <[log in to unmask]> wrote:
>>
>> > Well I'm still trying to get these sorted out and activated!
>> >
>> > Very odd things keep happening and I seem to be going round in
>> > circles. One day, I managed to activate a few titles 'successfully'
>> > in the
>> morning, but access then disappeared in the afternoon!
>> >
>> > Today, my profile shows a different list of titles to yesterday.
>> >
>> > A different span of dates appears today, for some of the titles,
>> > from a
>> couple of weeks ago.
>> >
>> > Is anyone else having these problems?
>> >
>> > If any small publisher is considering moving to Atypon, please
>> > consider
>> the difficulties we have in activating our entitled access to these
>> journals.
>> >
>> > Thanks very much
>> > Sandra
>> >
>> > Sandra Morris
>> > Electronic Information Development Officer Subject Support &
>> > E-Library Team, Information Services, Hugh Owen Library, University
>> > of Wales, Aberystwyth, Ceredigion, SY23 3DZ
>> > ====================================
>> > Email: [log in to unmask]
>> > Phone: 01970 621892
>> > FAX: (01970) 622404
>> >
>> > Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth,
>> > Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion,
>> > SY23 3DZ ====================================
>> > Ffon: 01970 621892
>> > ====================================
>> >
>> > -----Original Message-----
>> > From: An informal open list set up by the UK Serials Group
>> [mailto:[log in to unmask]] On Behalf Of s morris
>> > Sent: 17 March 2006 15:31
>> > To: [log in to unmask]
>> > Subject: Re: MIT Press
>> >
>> > If I try typing in one of the activation codes I've already
>> > submitted
>> it says 'This access token does not appear to be valid'
>> >
>> > If I go to http://www.mitpressjournals.org/action/showIdentities it
>> only gives details of one of the codes I've just activated,
>> recognised by what appears as 'institution user'
>> >
>> > Your IP address: 144.124.16.33
>> > User Type Description
>> > Computer Identity
>> > IPRange User 144.124.*.*
>> > Institution User UNIV WALES ABERYSTWYTH UserGroup User All ip range
>> users group UserGroup User RegisteredUsers UserGroup User All users
>> group UserGroup User All institution users group
>> >
>> >
>> > I think I've had enough for today and will note this in my diary
>> > for
>> 3rd April to revisit!
>> >
>> > Sandra
>> >
>> > Sandra Morris
>> > Electronic Information Development Officer Subject Support &
>> > E-Library
>> Team, Information Services, Hugh Owen Library, University of Wales,
>> Aberystwyth, Ceredigion, SY23 3DZ
>> ====================================
>> > Email: [log in to unmask]
>> > Phone: 01970 621892
>> > FAX: (01970) 622404
>> >
>> > Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth,
>> > Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion,
>> > SY23 3DZ ====================================
>> > Ffon: 01970 621892
>> > ====================================
>> >
>> > -----Original Message-----
>> > From: An informal open list set up by the UK Serials Group
>> [mailto:[log in to unmask]] On Behalf Of Dominic Benson
>> > Sent: 17 March 2006 15:10
>> > To: [log in to unmask]
>> > Subject: Re: MIT Press
>> >
>> > For IP addresses, look under the Institutional administration tab
>> > when
>> you've just submitted an activation code, see the link:
>> > "Show the IP Ranges" or try:
>> > http://www.mitpressjournals.org/action/showIdentities
>> >
>> > Off campus access? I think MIT/Atypon is going to have to answer a
>> > lot
>> more questions, but I notice that the "For Librarians" button has a
>> javascript:void(); link too, as do many other links. It really isn't
>> the best interface, yet, is it?
>> > Rush release, anyone?
>> >
>> > Dom
>> >
>> >
>> > -----Original Message-----
>> > From: An informal open list set up by the UK Serials Group
>> [mailto:[log in to unmask]]On Behalf Of s morris
>> > Sent: 17 March 2006 14:48
>> > To: [log in to unmask]
>> > Subject: Re: MIT Press
>> >
>> >
>> > Sorry, another question. Does anyone know if there will be any
>> off-campus access?
>> >
>> >
>> > Sandra Morris
>> > Electronic Information Development Officer Subject Support &
>> > E-Library
>> Team, Information Services, Hugh Owen Library, University of Wales,
>> Aberystwyth, Ceredigion, SY23 3DZ
>> ====================================
>> > Email: [log in to unmask]
>> > Phone: 01970 621892
>> > FAX: (01970) 622404
>> >
>> > Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth,
>> > Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion,
>> > SY23 3DZ ====================================
>> > Ffon: 01970 621892
>> > ====================================
>> >
>> > -----Original Message-----
>> > From: An informal open list set up by the UK Serials Group
>> [mailto:[log in to unmask]] On Behalf Of s morris
>> > Sent: 17 March 2006 14:36
>> > To: [log in to unmask]
>> > Subject: Re: MIT Press
>> >
>> > Thanks Dominic. At least that saved me creating a new
>> > username/password
>> for each.
>> > Very intuitive, I'm sure!
>> >
>> > Where does it now show you what IP addresses are recorded? I can't
>> > find
>> it under any of the tabs.
>> > It looked to me as if it wanted the IP addresses to be keyed in
>> > again
>> for each one, but I didn't do this as you said it wasn't necessary,
>> but I would like to check.
>> > None of the links to the journals (or the Librarians tab) seem to
>> > work
>> at all.
>> >
>> >
>> > Sandra Morris
>> > Electronic Information Development Officer Subject Support &
>> > E-Library
>> Team, Information Services, Hugh Owen Library, University of Wales,
>> Aberystwyth, Ceredigion, SY23 3DZ
>> ====================================
>> > Email: [log in to unmask]
>> > Phone: 01970 621892
>> > FAX: (01970) 622404
>> >
>> > Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth,
>> > Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion,
>> > SY23 3DZ ====================================
>> > Ffon: 01970 621892
>> > ====================================
>> >
>> > -----Original Message-----
>> > From: An informal open list set up by the UK Serials Group
>> [mailto:[log in to unmask]] On Behalf Of Dominic Benson
>> > Sent: 17 March 2006 13:21
>> > To: [log in to unmask]
>> > Subject: Re: MIT Press
>> >
>> > Hi Sarah
>> >
>> > I followed the instructions for my first activation. For subsequent
>> activations I remained logged on, clicked on Access, submitted the
>> access token, and got an error message!
>> >
>> > <<Access token was not found. Click here to activate an
>> > institutional
>> account.>>
>> >
>> > I did as suggested and clicked through, repeated the Institutional
>> account activation process, ie: yes (to the agreement), submit the
>> activation code.
>> > I found that that was all that was necessary.
>> > It wasn't necessary to re-enter IP range(s).
>> >
>> > Each time a code is activated, a link is added to the "Profile".
>> > Now I
>> just have to find the new URLs...
>> >
>> > Best wishes
>> >
>> > Dominic Benson
>> > --
>> > [log in to unmask]
>> > Electronic Resources Librarian, Brunel University Services Limited,
>> Systems Office, The Library, Brunel University, Uxbridge, Middlesex,
>> UB8
>> 3PH, UK
>> > Tel: +44(0)1895 266143; fax: +44(0)1895 269742
>> >
>> > Brunel University Services Limited is a wholly owned subsidiary of
>> Brunel University.
>> >
>> >
>> > -----Original Message-----
>> > From: An informal open list set up by the UK Serials Group
>> [mailto:[log in to unmask]]On Behalf Of s morris
>> > Sent: 17 March 2006 12:59
>> > To: [log in to unmask]
>> > Subject: MIT Press
>> >
>> >
>> > Hi
>> > Have others received emails about MIT Press journals moving from
>> > ingenta? I've just received 6 of these (probably more to follow),
>> > detailing a
>> long complicated procedure to activate our subs., consisting of
>> registering, logging in and then activating. Each has a different
>> customer number and appears to require the creation of a different
>> username and password, and repetition of the procedure, for each one.
>> > What a nightmare!
>> > Sandra
>> >
>> > Sandra Morris
>> > Electronic Information Development Officer Subject Support &
>> > E-Library
>> Team, Information Services, Hugh Owen Library, University of Wales,
>> Aberystwyth, Ceredigion, SY23 3DZ
>> ====================================
>> > Email: [log in to unmask]
>> > Phone: 01970 621892
>> > FAX: (01970) 622404
>> >
>> > Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth,
>> > Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion,
>> > SY23 3DZ ====================================
>> > Ffon: 01970 621892
>> > ====================================
>>
>> ----------------------
>> Catrin Sly
>> Electronic Journals
>> ISS - Information Resources
>> King's College London
>> Maughan Library & ISC
>> Chancery Lane
>> London WC2A 1LR
>> 020 7848 1256
>> [log in to unmask]
*************
Dr Peter King
Director of Library Services
University of Bristol
Tyndall Avenue, Bristol BS8 1TJ, United Kingdom.
telephone: +44 (0)117 928 8005
fax: +44 (0)117 925 5334
email: [log in to unmask]
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