Dear all
Another title causing us a headache: Medicine, a publication of the
Medicine Publishing Company.
Once upon a time this title was available from MPG's own website, with
username and password access - but, eventually, the title moved to
Extenza.
Hooray, we thought. No more username and password; we were given IP
access to the title, and everything was fine ... until this year.
Since January we have been trying to establish access to this title, a
key journal for us and our medical students.
We have been told:
- that our subscription had not been renewed
- that the site, Extenza, had 'technical issues'
- that our customer number was wrong
Finally, we were sent an activation code and it failed. We were not
allowed to associate an IP range with the account.
On enquiring 'why?' we were told that the subscription was for single
user access (since when?) and that we could only access through a
username and password (strange, as last year we were on IP without any
problems).
We were then told that IP access for institutions was only available
through Science Direct (and yes, you guessed - the journal is not ON
Science Direct).
Extenza, MPG, and our subscription agent all appear to have now washed
their hands of the matter, although I can prove that:
A. we have had access to Medicine via IP range on Extenza in the past
B. the other MPG journal we have, Surgery, is available on IP access
with no problems (although that took a while to activate).
Is this just happening to us?
Has anyone else out there been able to solve this ridiculous 'you can't
have access via IP even though it is technically available on our site';
or would anyone from Medicine Publishing Group care to comment on why:
A. their policy appears to have changed for 2006
B. no one in the chain now seems to know what the policy actually IS
Louise
Louise Cole
Electronic Resources Team Leader
Health Sciences Library
Level 7 Worsley Building
University of Leeds
LS2 9JT
tel: 0113 34 35502
fax: 0113 34 34381
email: [log in to unmask]
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