Good morning, everyone. Here at MMU we're experiencing a peculiar problem
with off-campus use of the individual URLs for MetaPress and Taylor &
Francis e-journals. Yes, they do work. Our users are taken to the
appropriate e-journal website.
But they aren't offered a chance to login at this stage ... and they are
confused as the word "Logout" appears near the top of the screen. This
implies that they are logged in. There is no visible option at this stage
to link to Athens authentication or any other form of login.
Of course, because they aren't logged in, they aren't able to access the
full-text content of journals to which, as MMU users, they are entitled.
We've found a work-around which is to ask them click on "Logout" and then,
on the next screen, click on the option to start a new session. At this
stage, they are offered the chance to login with Athens authentication ...
We've been in touch with Greg Neal of Ebsco and have suggested that it
would help to have an option to login via Athens on the initial screen ...
and to make it clear just what the "Logout" button means. IE: that it
doesn't mean that you're actually logged in. Greg has very kindly
forwarded our request to the development team, so we're hoping that there
will be changes.
Are any other institutions experiencing the same problem? Has anyone
found a better solution than we have? And, if you are having the same
problem, would you be willing to contact Greg at [log in to unmask]
and indicate that you, too, would like the development team to reduce the
confusion? I've let Greg know that I'm posting this message, so he will
be expecting requests.
Many thanks!
Mary
Mary Kelman Harrison
Research Support Librarian
Electronic Resources Development Team
Manchester Metropolitan University
Minshull House
47 - 49 Chorlton Street
Manchester M1 3FY
United Kingdom
0161 247 6629
http://www.library.mmu.ac.uk
|