Nicole,
If you log into behind the blackboard (http://behind.blackboard.com) and
visit the knowledge base you will find the article I refer to under: Bb
Academic Suite Release 7 > Known Issues > Issue No.12
Regards,
Paul
E-learning Team
University of Teesside
-----Original Message-----
From: Blackboard/Courseinfo userslist
[mailto:[log in to unmask]] On Behalf Of Kipar, Nicole
Sent: 30 October 2006 16:14
To: [log in to unmask]
Subject: Re: Strange Summative Assessment problems
Thank you everybody who has answered to our problem, it seems that
slowly the we are getting more into the matter, with the help of your
responses. Paul, from Teesside, I couldn't get to the article from the
Bb support centre, any chance you could let us now the article ID or any
other pointer?
We have another assessment scheduled this week and are working on
isolating the problems that seem to make up the whole range of failures.
Will get back to the group once we know more and have looked through all
suggestions.
Best wishes
Nicole
-----Original Message-----
From: Blackboard/Courseinfo userslist
[mailto:[log in to unmask]] On Behalf Of Shen, Dr J.
Sent: 30 October 2006 14:50
To: [log in to unmask]
Subject: Re: Strange Summative Assessment problems
Hi Nicole,
I am the Bb admin Jo has mentioned and the Bb support has responded to
my ticket. They said this issue has been resolved in the hot fix 1 or
hot fix 2 for 7.1. However this is not straight forward for us because
we had a special patch to fix the problem of European Character
conversion and this special patch may not work with hot fix. So I will
have to do some testing on our test server before applying the hot fixes
on production server.
Jie
University of Leicester
UK
-----Original Message-----
From: Blackboard/Courseinfo userslist
[mailto:[log in to unmask]] On Behalf Of Badge, Dr J.L.
Sent: Monday, October 30, 2006 1:59 PM
To: [log in to unmask]
Subject: Re: Strange Summative Assessment problems
Nicole
I think our Bb admin has a ticket in on this - our save function just
isn't working at all. We've advised users to avoid using it if possible.
Jo
-----Original Message-----
From: Blackboard/Courseinfo userslist
[mailto:[log in to unmask]] On Behalf Of Kipar, Nicole
Sent: 27 October 2006 14:02
To: [log in to unmask]
Subject: Strange Summative Assessment problems
Dear All,
A member of staff reported strange (and worrying) problems with
summative assessment, regarding frozen browsers, several questions on
one page even though it had been set to display only one, and worst of
all, loss of answers when students hit the "save" button. The assessment
took place in two labs with 70 students, logging in 10 minutes apart.
Has anyone encountered any of the following problems? We have raised the
issue on Behind Blackboard, but are still somewhat at a loss. (We are on
7.1 Academic Suite)
This is what he has to say:
"Early on, some students (half a dozen) reported the browser freezing up
completely. Another couple of students reported only seeing 5 of the 14
questions on their screen. (All questions were presented on a single
browser page.) This did not recur on re-booting.
The major headache was the following: the class filled in answers to the
questions, some sensibly using the "save" option as they proceeded, but
around half the class found that when they saved their answer to the
last question all their answers were wiped from the screen, with no
trace of them in the system.
Some students were able to complete and submit their answers by not
using the "save" buttons at all. Some others reported that they had used
the "save" key without problems."
With many thanks for each and any idea what might be going on here
Nicole
-----------------
Nicole Kipar
VLE Co-ordinator
http://www.hw.ac.uk/edu/vle/
Educational Development Unit
Heriot-Watt University
Edinburgh EH14 4AS
Tel 0131 451 8129
Email [log in to unmask]
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