Omar,
ISO 9000:2000 (Second Edition 2000-12-15) contains clause 2.10 "Role of
Statistical Techniques" that describes very briefly statistical techniques.
A reference is provided to ISO/TR 10017:2003 "Guidance on statistical
techniques for ISO 9001:2000" and this may be of some use to you. However
it only describes in general terms a variety of statistical techniques that
may be of use i.e. there are no specific examples of the use of these to
real applications - you will probably get something more useful searching
books on ISO 9000.
I hope this helps.
Sam
Sam Ellis
5 Crofters Walk
Bradley Stoke
Bristol
BS32 9BH
Tel: 01454 626406
e-mail: [log in to unmask] or [log in to unmask]
-----Original Message-----
From: A UK-based worldwide e-mail broadcast system mailing list
[mailto:[log in to unmask]] On Behalf Of Omar Farook
Sent: 31 January 2006 18:38
To: [log in to unmask]
Subject: ISO Statistical Procedures
Dear Friends.
I am searching for the issues, books, and references that explain the
statistical procedures use e.g. Customer satisfaction survey to get one of
ISO certifications; if you send something I will be highly appreciated.
Any references with respect to the above issue I will be very grateful.
Thanks.
Omar.
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