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Job Description: Technical Support Specialist.
The right company can make a world of difference...
SPSS Inc. leads the way in comprehensive data mining and predictive analytics to enhance decision-making. We deliver solutions enabling our customers to better predict future trends and behaviour. Our solutions integrate and analyze marketing, customer and operational data in key vertical markets worldwide, including retail, telecommunications, banking and finance, insurance, market research, health care, manufacturing, consumer packaged goods and the public sector.
We currently seek a Technical Support Specialist for either our Woking office in Surrey, or Kilburn office in London. The Technical Support Specialist will provide telephone and e-mail technical support to customers and billable consultants with regard to SPSS products and customer applications. Immediate start.
In addition, you will:
Facilitate resolution of complex technical problems in all areas of assigned products by collecting the necessary documentation or recreating in house, keeping the customer updated on the status of reported problems and ensuring CRM system is updated with current information on cases and with information regarding problem resolutions. Insure the customer’s satisfaction with their SPSS purchase by representing SPSS to the customer.
Provide customers with suggestions and methods of utilizing their SPSS products to provide the business value they require.
Provide assistance to SPSS and business partner consultants in resolving customer problems and implementing solutions utilizing SPSS products.
Insure bug fixes resolve the customer’s problem to their satisfaction. Work with development/support to insure their understanding of the customer’s problem.
Support beta accounts as assigned
Other duties and projects as assigned by management
Requirements include:
Proficient in verbal and written English. Other languages esp Swedish or Spanish also an advantage.
Previous technical support experience is an advantage.
Good understanding of statistics and experience with statistical applications ie SPSS.
Strongly analytical skills.
Demonstrated team player with ability to learn complex technical material.
Demonstrated ability to maintain self control while defusing stressful customer situations
Demonstrated knowledge of MS Windows desktop and server environments
Knowledge and experience with standard Windows desktop applications such as Excel or Access
SPSS:
2002, SPSS Inc. and Jack Noonan, its president and chief executive officer, announced as recipients of the Illinois High Tech Award.
2002, Clementine®, the market leading data mining workbench from SPSS Inc. (Nasdaq: SPSS), was ranked as the number one data mining tool used by the readers of KDnuggets News, a data mining and knowledge discovery industry e-newsletter.
2002, SPSS makes Business 2.0's inaugural list of 100 Fastest Growing Tech Companies.
2001, SPSS Inc. is ranked No. 128 on the Software 500. The Software 500, published by Software Magazine, ranks the largest software vendors on total worldwide software and services revenue for 2000.
Headquartered in Chicago, SPSS has offices and a network of distributors serving countries around the world. Let your career soar and have fun doing it, join a growing company that values your expertise!
Check out our website to learn more about SPSS at www.spss.com. We are waiting to hear from you!
In order to be considered for this position please apply directly to http://www.resourcehire.com/clients/spss/publicjobs
Attn: MG10211
No recruiter/contract/agency resumes will be accepted for this position. EOE
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