This is a short list of my own thoughts. I haven't gone into much detail,
such as dimensions, it's just to give a general idea.
Some people rely on built in hoists, because of the degree of severity of
their disability - and lack of balance/sensation, etc, and do not feel safe
using portable ones.
There must be adequate lighting in the rooms and the corridors. Many
hotels seem to like "dim religious light" but this is dangerous for people
whose sight is reliant on lots of light.
There must also be sufficient contrast in the décor. Some hotels have
everything in rooms in co-ordinating colours, but if they are all very
similar colours it is difficult to differentiate between the bed and the
walls, and the door and the walls. Natural light is the best light.
Also there should be contrasting colours on the edges of any steps, and
other areas where there is potential for accidents; i.e., by the swimming
pool. Steps should NOT be curved, as this is very disconcerting for people
with visual impairments.
Some carpets are very difficult for wheelchair users and people using
crutches, etc, to negotiate. This is especially true on slopes. There is
nothing worse than having to fight against the pile of the carpet (and
being pulled in the wrong direction) when you are already struggling to get
up the slope.
There should be a low serving area at the bar(s) and reception.
Doors should be easy to open wherever possible.
The system to actually get into your hotel room should be as simple as
possible. Not everyone can use keys, etc. Swipe cards (or even proximity
readers) would be a possible answer.
Lifts should be as big as possible. They should not be dark, there should
be announcements telling you where you are (some lifts feel like you are
barely moving) and also a visual signal for deaf people. The controls
should be low down so that everyone can reach them.
There should be induction loops wherever possible, especially at receptions
and in any conference facilities, and there should be a visual (or other)
system to warn of fire or other emergencies. Proper safety procedures
should be put in place for the evacuation of disabled people.
All signs - particularly those pertaining to safety instructions - should
be easy to read for people with visual impairments. This means high
contrast, clear, large fonts and, possibly, the use of Braille on low
signs. These days ALL safety notices MUST have pictorial elements, too.
As many signs as possible should also include pictures. Not everyone is
able to read or understand words immediately.
There should be dropped kerbs and easy parking outside the hotel.
Facilities should be made available for Guide Dogs/Assisting Dogs; these
facilities must be kept clean so as not to compromise the health of other
guests.
There should be NO areas to which people with disabilities cannot get. It
is discrimination to expect disabled people to pay for facilities that they
are not enjoying - for example; a riverside view or access to the river.
Any leisure facilities must also be accessible - gym, swimming pool, etc.
Tables in the restaurant (or at least some) should be easy for people using
wheelchairs to get underneath - central legs are a nuisance.
Baby changing facilities (if provided) should be kept entirely separate
from toilet facilities for disabled people.
There should be a choice between showers and baths in adapted en suite
bathrooms.
It should be perfectly easy for persons with (some) disabilities to work at
the hotel.
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