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From: Dan Jellinek [mailto:[log in to unmask]]
Sent: 17 February 2006 11:35
To: egb-html
Subject: E-Government Bulletin, 17 Feb 06 - Neighbourhood renewal;
E-democracy and usability; Standards body folds.
E-Government Bulletin, HTML version:
Please click on the attachment to read.
See below for plain text version.
+++E-GOVERNMENT BULLETIN
- ISSUE 205, 17 February 2006.
- Incorporating Future Democracy Bulletin.
IN THIS ISSUE - Neighbourhood renewal; E-democracy and usability; Standards
body folds.
Please forward this free service to others so they can subscribe - full
details at the end.
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++Special Notice: GIS In the Public Sector
- An EGB Seminar, 8 March 2006
- Places Limited, Sign Up Today
- Royal Institute of British Architects, London.
A huge proportion of public sector service data includes an address or
location element, and electronic mapping underpins many modern web and
intranet services. Our second annual Geographical Information Systems (GIS)
conference covers what technologies are out there, how they could improve
services and how they could save your organisation money.
Places cost 295 pounds plus VAT for public sector and 395 for private sector
delegates, with additional delegates booking at the same time receiving a
100 pounds discount. Places are limited, so sign up today for the public
sector GIS event of the year. For more information see:
http://www.headstar-events.com/gis .
[Special Notice ends].
++Contents - E-Government Bulletin Issue 205.
Section One: News.
01: Neighbourhood Renewal Data Gathered Into Single Hub
- Web site aims to boost evidence-based regeneration policy.
02: 'Obsessive' Approach To Usability Is Key To E-Democracy
- Citizen focus is key to successful online tools.
03: European Parliament Plans Webcasting And Chat-Rooms
- New strategy to open up EU institutions.
04: Local Authorities 'Must Embrace Mobile Technologies'
- Think-tank urges revolution in front-line services.
News In Brief: 05: Frozen Body - Standards project folds; 06:
Unbroken Records - police file exchange; 07: Korean Cards - electronic ID.
Section Two: Analysis - Web Discussion Forums.
08: Few and Far Between: Only a small percentage of local authorities have
launched online discussion forums, according to new research from the
Society of IT Management's annual review of council web sites. Dan Jellinek
takes a look at the good, the bad and the empty.
Section Three: Conference report - Microsoft Government Leaders'
Forum.
09: From Classical Greece to the Lisbon Agenda: Mel Poluck reports on a call
from the European Commission president José Manuel Barroso for greater
technological innovation across member states.
Section Four: The E-Government Bulletin Vaults - From Our Archive, February
2000.
10: Chasing Cybercriminals And Mapping The Assets: This month six years ago,
we reported on new funds for policing the internet and a US project to map
the future of community interactive digital television.
[Contents ends].
++Special Notice: Email Management '06
- Best Practice and Compliance in the Public Sector
- 12 April 2006, CBI Conference Centre, London
http://www.headstar-events.com/email/
With concerns about information law compliance and an urgent need to
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Email Management '06 will provide a focus for sharing best practice.
Compare email retention and retrieval policies with your peers; formulate
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[Special Notice ends].
++Section One: News.
+01: Neighbourhood Renewal Data Gathered Into Single Hub.
'Data for Neighbourhood Renewal'
( http://www.data4nr.net ),
a web site that gathers together links to numerous sources of social,
economic and health information in a single place for the first time, has
gone live.
The site, developed by the Office of the Deputy Prime Minister
(ODPM) in partnership with Oxford Consultants for Social Inclusion, will be
useful for all policymakers and practitioners tackling deprivation. For
example, it enables users looking at unemployment in young adults in an
inner city area to find data on unemployment benefit rates by age-group from
the Department of Work and Pensions; estimates of household incomes from the
Office for National Statistics; and educational achievements from the
Department for Education and Skills. The data is presented in varying layers
of detail, enabling users to move from national level down to regional,
district, ward and even in some cases sub-ward level.
The resource aims to help policymakers and practitioners identify issues
that need tackling, and to monitor the impact of their policies to assist
evidence-based policymaking. "There has been rapid improvement in the
sources of information available, but there is no single source of
information, so it's important to signpost them," a spokesperson for the
ODPM told E-Government Bulletin.
ODPM has also released a report, 'Data Provision for Neighbourhood Renewal,'
detailing the data available on broad topics such as population, multiple
deprivation and low income. In addition, there are sections on employment
and enterprise, education and skills, health, housing, crime and community
safety, and liveability. These are the so- called "Floor target" areas that
have been identified as key indicators of public sector performance.
Part of the Treasury's framework of annual public service agreements setting
out spending and service targets for each government department, floor
targets have the specific aim of reducing the gap between the poorest areas
and the rest of the country. Some floor targets work like the minimum wage,
and are framed in absolute terms, while others are relative, aiming to close
the gap between the best and worst areas.
+02: 'Obsessive' Approach To Usability Is Key To E-Democracy.
An "obsessive" approach to usability is the key to developing successful
online tools that boost local democracy and civil engagement, according to
the recipient of a new citation for e- democracy from the local government
Society of Information Technology Management (Socitm).
A partnership between West Sussex County Council and charitable project
mySociety.org was selected by Socitm as the sole example of best practice in
e-democracy in its new report 'Modern Public
Services: Transformation in practice'
( http://fastlink.headstar.com/mysoc1 ).
Thinking continually about the needs and interests of the user is the key to
engaging the public, mySociety director Tom Steinberg told E- Government
Bulletin. "Pitch your offerings in consumer-friendly packaging. That does
not mean patronising people: it means describing your services first and
foremost in terms of how they help the user to achieve something they care
about," he said.
This also requires keeping a constant eye on issues such as usability, he
said. "Be obsessive about the usability of your site. Never employ a project
manager without any understanding of usability. Iterate continually, get
endless feedback from as many of your users as possible, and be prepared to
scrap the entire interface and build it again within six months if it isn't
working."
Supported by government 'e-innovations' funding, mySociety has developed a
number of "social software" products, including WriteToThem
(http://www.writetothem.com/)
which enables any citizen to contact their councillor, MEP, MP, or regional
assembly representative online. Another project, PledgeBank (
http://www.pledgebank.com/ ) provides a way of initiating or supporting
local action, and "has a track record of getting socially valuable things
done, powered by citizens", according to the Socitm report.
A new service from mySociety, HearFromYourMP (http://www.hearfromyourmp.com/
) is designed to allow people to establish long-term, constructive
relationships with their MPs. Nearly 5,500 people signed up to take part
before the site was launched in November 2005, while 29 per cent of MPs
chose to use the service even while it was in testing.
+03: European Parliament Plans Webcasting And Chat-Rooms.
Plans to broadcast European Parliament proceedings over the internet and to
create public chat-rooms lie at the centre of a new European Commission
white paper on the use of new technologies to better connect with European
citizens.
The 'White paper on a European communication policy'
( http://fastlink.headstar.com/comms2 )
represents the last phase in a commission strategy launched in 2002 to help
European institutions communicate with the public.
"People want to know how they're governed," Giles Merritt, secretary general
of independent EU policy think tank Friends of Europe (
http://www.friendsofeurope.org/ ), told E-Government Bulletin. "But the
commission hasn't been very good at harnessing new technology."
The new paper says the commission also needs to "connect people with virtual
meeting places," although it does not elaborate on how it plans to achieve
this aim. "[European Communication Commissioner] Margot Wallström has it in
mind to create chat rooms," Merritt said.
"She envisages conversation between the centre and groups - to bypass
Brussels. It would be a good idea to involve people around Europe rather
than having a bunch of bureaucrats arguing it out."
A six-month consultation period follows. Anyone can contribute by visiting
the paper's website listed near the top of this article.
+04: Local Authorities 'Must Embrace Mobile Technologies'.
There is "pressing need" for local authorities to embrace the use of mobile
technologies according to a new report from independent think tank New Local
Government Network (NLGN - http://www.nlgn.org.uk/ ).
The report, 'Cutting the wires', says "the time is ripe" for embedding
mobile technologies such as mobile phones, wirelessly connected computers
and personal digital assistants (PDAs) into front-line services.
"The unique quality of mobile IT is it gives the ability to capture of real
time data," said James MacGregor, a researcher at NLGN who co- wrote the
report with journalist Michael Cross. "The problem in local government is
that the way data is collected is retrospective,"
MacGregor said.
The report cites Lewisham Council's 'Street scene initiative' whereby
residents can notify the council on issues such as vandalism using the
camera and SMS text on their mobile phones. Used with technology such as
GIS, MacGregor said such initiatives can build a clearer overall picture of
where crime occurs. "This gives politicians the power to give citizens power
- it's a real political tool," MacGregor said.
The report recommended that mobile handset manufacturers and network
operators should work closely with the public sector to devise hardware and
pricing appropriate for public needs.
News In Brief:
+05: Dead Body: The Local E-Government Standards Body (LeGSB)
has been disbanded and its work halted after a decision by the Office of the
Deputy Prime Minister (ODPM) to withdraw funding from the body. The ODPM
said there was no business case to continue work, which focused on promoting
e-government standards. Recent market research found while 65 per cent of
local authority respondents use LeGSB, the same amount pay for standards and
guidance from other
sources:
http://www.legsb.gov.uk/ .
+06: Unbroken Records: A system allowing police officers to find
records on suspects held by other forces has been launched in England and
Wales. Users of the IMPACT Nominal Index (INI) enter the details of the
person they are investigating to find out which force holds information on
that person, which an officer can then request.
INI is part of the wider Home Office-led programme 'IMPACT':
http://fastlink.headstar.com/police3 .
+07: Korean Cards: Electronic identity cards are to be introduced in
Korea in 2008, the Korean Ministry of Home Affairs has announced.
The cards will contain holders' personal details, health insurance data,
fingerprints, online ID and online banking information allowing residents to
log onto e-government web sites from any bank. The cards will also be used
to cast votes in electronic voting trials in the same
year:
http://fastlink.headstar.com/korea3 .
[Section One ends.]
++Sponsored Notice: Human rights: transforming services?
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Attendance cost 280 pounds+ VAT (190 pounds + VAT for non-profit bodies),
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[Sponsored notice ends].
++Sponsored Notice: ShareCrazy.com
- Rock Bottom online share-dealing fees.
Last year the stock market outperformed the housing market by a considerable
margin. House prices grew nationally by just over 4 per cent, while the
stock market grew over 16 per cent in value. Many investors are now
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or stocks offering a comfy dividend yield. Moreover, many investors are
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ShareCrazy.com offers the 'Trader' online dealing account which is
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[Sponsored Notice ends].
++Section Two: Analysis
- Web Discussion Forums.
+08: Few and Far Between
by Dan Jellinek.
Many local authorities and other public bodies shy away from placing open
public discussion forums on their web sites for fear that they receive
inappropriate, obscene or biased messages.
However, new research due to be published next month will show that such
fears appear to be misguided, and the main problem with such forums is
apathy: a failure to keep them up-to-date and stimulate activity on the part
of the council, and a failure to post on the part of the public.
For the first time this year, the local government Society of IT Management
(Socitm) 'Better Connected' review of every single UK council web site - to
be published in March - looked to see whether sites featured an open public
discussion forum.
To qualify, the forum had to be part of the council's main public-facing web
site, or part of a well signposted sub-site which was clearly maintained or
supported by the council. Forums had to be open to anyone to post, not
simply to staff or to a certain group such as an e- panel of citizens, and
the results needed to be on view for anyone to see. Simple online
consultation forms or consultation documents did not count.
Before the exercise began, the reviewers estimated that around a quarter of
web sites would feature some kind of bulletin board or forum for discussing
local issues, but in fact far fewer have ventured into this territory to
date.
In fact, just 11 per cent of council web sites - 50 councils - featured some
kind of online discussion forum. Of these, most (70 per cent, or
35 sites) were general forums, where any topic could be discussed. The
remaining 30 per cent (15 sites) were specialised forums including ones
covering youth issues, environmental issues and arts and libraries.
Most forums required some kind of registration to post, and in 62 per cent
of cases it was easy to understand how to do this. This is not bad, although
it does show that in more than a third of cases it was not immediately clear
how to register and post, a poor usability rating overall.
Even more alarming however was that most discussion forums are dead or
relatively inactive: just 12 forums found had two or more messages posted
within the two weeks preceding the review date, which was mid-January 2006.
Many had received no postings for a year or more.
On the positive side, not a single obscene or undesirable posting was found
on any of the council forums, despite this reviewer's best endeavours to
turn one up. This was despite the fact that only six of the 50 forums found
were pre-moderated, in other words all messages posted to them were vetted
before they were approved for publication.
Most of the other forums carried a moderation policy stating they would be
monitored regularly for inappropriate content, which would be removed if it
appeared.
Overall, one of the most impressive examples of best practice with online
forums singled out for praise in the new research is Highland Council in
Scotland's sub-site entitled 'thinknet'
( http://www.think-net.org/ ).
This really is a superb site, with topics presented from renewable energy to
demographic decline with background information papers and photos all
leading into an online forum.
The site shows what is possible in this area: that as well as online
discussion and debate, the web can be used to educate people about the
background of a discussion, draw them into it and encourage them to
contribute their own views and ideas in a way that can enhance local policy
consultation, gain general service feedback and improve local democracy, all
at once. It will be interesting to see whether next year, a greater number
of councils will be taking advantage of this kind of technology.
NOTE: This year's annual 'Better Connected' review of every UK council web
site is published on 1 March for Socitm Insight members, and mid-March for
non-members. For more information contact Socitm via:
http://www.socitm.gov.uk .
[Section Two ends].
++Special Notice: Test Your Site's Accessibility.
Headstar, the publishers of E-Government Bulletin, is offering a range of
independent, expert assessment packages to ensure your web services comply
with best practice and the law. We can provide you with a clear, detailed
report on the current access status of your site, and a list of tasks you
will need to carry out to ensure compliance with government requirements.
Reports also include results from general quality assurance tests such as
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your site easier to maintain, and can improve your search engine rating!
Please note the service is tailored in particular to larger organisations
with major web sites or services.
For more information please email:
[log in to unmask] .
[Special notice ends].
++Sponsored Notice: Wireless Broadband Innovation Awards
- Open for nominations: entry deadline 17 March 2006
- Awards ceremony: 17 May 2006, London.
The Wireless Broadband Innovation Awards are the independent awards for
users and service providers of wireless broadband worldwide. The WBI award
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[Sponsored Notice ends].
Section Three: Conference report
- Microsoft Government Leaders' Forum.
+09: From Classical Greece to the Lisbon Agenda
by Mel Poluck.
"Europeans have been used to looking at things from a fresh perspective,
it's been in the bloodstream since classical Greece," EU President José
Manuel Barroso told delegates at this month's Government Leaders' Forum
hosted by Microsoft in Lisbon.
"Innovation is the only way to keep ahead of the game and maintain growth
and a competitive advantage," said Barroso. "It's crucial to our future."
The conference venue was apposite since Lisbon was the site in March 2000 of
the endorsement by the Council of the European Union of the Lisbon Agenda, a
strategy aimed at ensuring Europe would become the most competitive and
strongest knowledge-based economy in the world by 2010.
The strategy said EU states should aim to form public-private partnerships
and maximise their use of technology and technology- related initiatives to
promote and fuel economic growth.
Since its publication, its lofty aims have been tempered in a communication
published last year by Barroso himself 'Working together for growth and jobs
- a new start for the Lisbon Strategy'
( http://fastlink.headstar.com/lisbon1 ).
Among the Lisbon Action Programme's revised aims is to boost the EU's GDP by
at least 3 per cent, leading to six million new jobs, down from 20 million
in the original document.
"Let's be frank. The Lisbon Agenda wasn't working properly,"
Barroso said. "There was nothing to translate EU policy into action on the
ground."
The key to improvements, in Barroso's view, lies in the development of
public policy that creates the right environment for technological
innovation to flourish and for governments to create partnerships with
educational institutions and businesses. And he also said countries must
create more resources for innovation and education, suggesting doubling the
share of state aid dedicated to research and education.
One of the causes for this lack of innovation, said Barroso, is that
successful technological progress in one place is not being replicated
elsewhere. "ICT is so important to [improve] employment and productivity,"
he said. To address this, he said, there are plans to establish a 'European
institute for technology'
( http://fastlink.headstar.com/barroso2 )
Esko Aho, ex-Prime Minister of Finland and now president of independent
parliamentary body, the Finnish National Fund for Research and Development,
(SITRA - ( http://www.sitra.fi/en/ ) shared this view. "What is the opposite
of innovation?" Aho asked delegates. "- imitation." Paradoxically, EU
countries need both to become competitive he said. "Innovation is not the
only tool to create a knowledge-based economy. We need creative imitation of
processes,"
he said.
Aside from this need to share best practice, Aho said the EU, by not
nurturing the technology market, is slipping behind other world- leading
economies.' "Labour productivity is falling behind the US - one major reason
is [the EU is] failing to capitalise on ICT.
"Risk-taking is not highly appreciated in the EU," Aho said. "We have to
encourage countries to increase their contribution to research and
development."
Director of the London School of Economics Sir Howard Davies
agreed: "Research and development has been lagging. It's become less
effective in producing innovation," he said.
Davies said policymakers must be made more aware of the deficit in the
achievements of EU universities and those in the US and Australia where a
higher percentage of budgets are spent on them. "Fewer EU citizens will have
degrees than those in the US and Australia," he said.
"We cannot afford to continue to slip back down the league."
[Section Three ends].
++Special Notice: Place Your Advertisement Here
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To find out more about advertising and sponsorship opportunities, please
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[Special Notice ends].
++Special Notice: E-Government Bulletin Online Archives
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Your trusty E-Government Bulletin - the largest circulation independent
e-government news source - is archived each month into a database searchable
by any keyword or phrase, as well as by issue number or date. You can also
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The archives extend back to February 1999, representing over six years'
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To access this fabulous research resource, you will need to pay an annual
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[Special Notice ends].
++Section Four: The E-Government Bulletin Vaults
- From Our Archive, February 2000.
+10: Chasing Cybercriminals And Mapping The Assets.
In our February issue of six years ago, we reported that the National
Criminal Intelligence Service was set to receive a 14.5 per cent increase in
funding in the next financial year, worth more than 300,000 pounds, to
finance development work for the UK's first national computer crime unit.
The intelligence-led unit was being set up to tackle the whole range of
cybercriminality from tax and other financial fraud to illegal online
gambling and paedophilia. Its work would feed into the work of all police
and security agencies, including other specialist national squads and
central government agencies.
Meanwhile our overseas feature focused on an ambitious project launched in
Connecticut, US to rethink public service broadcasting for the digital age
by increasing citizen involvement and building partnerships between all
public service bodies.
The project, 'Mapping the Assets', was part of the public service TV and
radio station Connecticut Public Broadcasting's five year plan for
converting to digital television. Private sector partners include IBM
Research, and further funding has been provided by the charitable Markle and
Goldsmith Foundations and the Ford Foundation, which was keen to develop a
universal model for digital public service broadcasting.
The project's vision was to transform the public broadcasting media of TV
and radio into "powerful, interactive pipes connecting public institutions
with each other and with the citizenry". Services to be developed include
high definition programming, multiple channel television and radio,
interactive multimedia services and internet connections, as well as the
creation of a "digital studio", a new way to send and receive video, audio
and textual content.
"Too many people are being left behind by complicated technology, and we
believe that public television and radio, which already reaches so many,
must be used to bridge the digital divide", said Project Director Scott
Aikens (http://www.aikenspro.com ).
"The way to do this is to transform television and radio into low-cost,
internet gateways that provide educational, civic, health, arts and cultural
services."
NOTE: The E-Government Bulletin archives are available in full online, in a
searchable database accessible to subscribers for a small annual fee. Rates
begin at just 45 pounds a year for individuals and 195 pounds a year for
unlimited access by staff at a single public sector body. For more
information please email David Clark on:
[log in to unmask] .
[Section Four ends].
++END NOTES.
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- EDITORIAL.
Editor - Dan Jellinek
Deputy Editor and E-Democracy Editor - Derek Parkinson Senior Reporter - Mel
Poluck Technical Advisors - Nick Apostolidis, Pete Hall.
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A searchable archive of our back-issues can be found on our web site:
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[Issue ends].
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