|
From: Dan Jellinek [mailto:[log in to unmask]]
Sent: 31 March 2006 12:31
To: egb-html
Subject: E-Government Bulletin, 31 March 06 - Transformational government;
Email management; Flexible working; Open Source standards.
+++E-GOVERNMENT BULLETIN
- ISSUE 209, 31 March 2006.
- Incorporating Future Democracy Bulletin.
IN THIS ISSUE - Transformational government; Email management; Flexible
working; Open Source standards.
Please forward this free service to others so they can subscribe - full
details at the end.
We never pass on email addresses.
++Special Notice: E-Procurement In The Public Sector
- An E-Government Bulletin Seminar, 16 May 2006
- Royal Institute of British Architects, London
- Early Bird discount until 7 April
E-procurement - the use of new technologies to automate the public
procurement process - is one of the few proven ways in which ICT can save a
public body cash. But there are challenges to overcome. How will you
persuade staff to change the way they purchase? How to integrate old systems
with new? How to engage small businesses?
Come to our event and find out how.
Places normally cost 295 pounds plus VAT for public sector and 395 for
private sector delegates. However if you register before 7 April you will
save 100 pounds per delegate by typing 'ebProc' after your name.
For more information see:
http://www.headstar-events.com/e-proc .
[Special Notice ends].
++Contents - E-Government Bulletin Issue 209.
Section One: News.
01: Councils Face' 'Major Challenge' Over Transformation
- discussion paper warns of potential barriers to change.
02: Poor Email Management Hits Productivity, Survey Finds
- results of E-Government Bulletin research published today.
03: Technology 'Major Constraint To Flexible Working'
- many council staff unable to access data remotely.
04: Open Standards 'Kitemark' Launched for Software Suppliers
- system of open source conformance ratings unveiled.
News In Brief: 05: Whole Farm - agricultural gateway; 06:
Development Role -ICTs in poorer countries; 07: Switcheroo One - DirectGov
shift; 08: Switcheroo Two - new sponsor for Government Connect; 09: Name
Check - surname correction.
Section Two: Research - Email Management in the Public Sector.
10: Information Overload? Derek Parkinson reports on the findings of
research by E-Government Bulletin into how public sector managers are coping
with ever-growing mountains of daily email.
Section Three: Opinion - Shared Services.
11: The Truth Is Out There: The e-Government Unit's 'Transformational
government' strategy sets out the need to develop shared services to keep
pace with the private sector. David Critchley of Cisco says good practice
with intelligent computer networking is already helping achieve this vision.
Section Four: The E-Government Bulletin Vaults - From Our Archive, April
2000.
12: Boosting The Net Economy: The Chairman of President Clinton's Council of
Economic Advisers participated in a global online debate hosted by
E-Government Bulletin on the use of ICTs in democratic policymaking. This
month six years ago, we reported on the results.
[Contents ends].
++Special Notice: Email Management '06
- Best Practice and Compliance in the Public Sector
- 12 April 2006, CBI Conference Centre, London
With concerns about information law compliance and an urgent need to
maximise efficiency, public sector bodies need to develop better strategies
to manage their ever-growing email mountains.
Email Management '06 will provide a focus for sharing best practice.
Compare email retention and retrieval policies with your peers; formulate
policies for good HR practice; minimise the risks of virus infiltration and
security breaches; plan requirements for infrastructure and storage
solutions; realise the knowledge management benefits from handling email
effectively; and much more. Attendance costs 295 pounds plus VAT for public
sector and 495 for private sector delegates. See:
http://www.headstar-events.com/email/
And for information on how to sponsor this event, email Laura O'Neil on
[log in to unmask] .
[Special Notice ends].
++Section One: News.
+01: Councils Face' 'Major Challenge' Over Transformation.
Councils face "a major challenge" in finding the skills and resources
necessary to implement the government's 'transformational government' public
service modernisation policy and deliver benefits to citizens, according to
a new paper published this week.
The 'Transformational local government' discussion paper (
http://fastlink.headstar.com/trans1 ).
was drawn up by local authority members of key government advisory bodies
including the Chief Information Officer (CIO) Council.
The paper recognises that transformation of services through the use of new
technologies is already underway, but "there remains plenty to do, even in
the best authorities, to take full advantage of the investments of recent
years."
Effective partnership between national and local government is one area
where further work is needed, the report says. "If there is one message
about the future, it must surely be about the need for engagement," it says.
Central and local government bodies need to engage with each other, as well
as communities, citizens and suppliers, it says.
The document was published alongside a 'Transformational government
implementation plan,' unveiled on Tuesday by the Cabinet Office (
http://fastlink.headstar.com/trans2 ).
This sets out a demanding timetable for change, covering the three priority
areas of citizen focus, shared services, and professionalism in the public
sector. By November 2006, national standards are promised to help public
sector bodies research their customers in a consistent way; a 'Customer
group director' will lead a series of cross-cutting initiatives to represent
the needs of older people; a Service Transformation Board will be
established as a focus for identifying blockages to service transformation
and helping to clear them; and each central government department will
produce a plan for reducing its number of web sites and linking those
remaining more tightly with the central public sector portal Directgov (
http://www.direct.gov.uk/ ).
In addition, there will be a shared services plan for each of the nine areas
of the public sector identified in the original 'Transformational
government' document. These are Education; Health; Home Office and Criminal
Justice; local government; the Department for Work and Pensions; Defence;
Revenue and Customs; departments with many agencies such as the Department
for Environment, Food and Rural Affairs and the Department for Transport;
and the remainder of central government organisations.
+02: Poor Email Management Hits Productivity, Survey Finds.
Public sector workers are being overwhelmed by email, according to new
research published today by E-Government Bulletin ahead of our national
conference 'Email management '06'
( http://headstar-events.com/email/ ).
Just over half of those questioned for the survey of more than 200 public
sector managers and workers said that dealing with routine emails is a
barrier to productivity. Most also expect the time spent sifting through
their messages to increase over the next year.
About 40 per cent of respondents said they already spend more than an hour
of every working day dealing with routine email tasks such as "searching or
downloading emails, deleting spam, filing/foldering and printing emails",
while a further 38 per cent spend between 30 minutes and an hour doing so.
Moreover, of those spending more than an hour,
75 per cent expected this time to increase over the next year. Only two
respondents in this group expected to see a decrease over the same period.
When asked for their opinion on the statement "The time spent on email
administration is a significant barrier in the drive to improve productive
time," 52 per cent of all respondents strongly agreed or agreed. Only 25 per
cent disagreed or disagreed strongly with this statement, with the remainder
undecided.
When asked if their organisation has an email management policy in place
that is well documented and well communicated to staff, some
17.5 per cent of respondents said 'No', 38.5 per cent said 'Partially'
and 37.3 per cent 'Yes', with the remainder unsure or failing to respond.
The respondents came from a broad range of agencies, with 63 per cent
working in local authorities, 23 per cent in central government, and the
remainder in education, health and other public services.
NOTE: Email Management '06 takes place on 12 April in London:
http://headstar-events.com/email/
+03: Technology 'Major Constraint To Flexible Working.'
Problems with secure remote access to computer systems are a major barrier
to implementation of flexible working in the public sector, according to a
report due to be published next week and seen exclusively by E-Government
Bulletin.
The report presents the results a survey of council human resources managers
undertaken last month on the drivers for and take-up of flexible working
practices in local authorities in England, Wales and Northern Ireland.
The survey was conducted by the consultancy WiseWork (
http://www.wisework.com/ ), with the support of Local Government Employers
(formerly the Employers Organisation).
Technology problems were cited as one of the main barriers to implementing
flexible working, alongside problems with the attitude of managers;
managerial skills shortfalls; and problems maintaining service quality.
The main barrier arising from technology systems is an inability among many
council staff to access all their data remotely, according to WiseWork
co-director Peter Thomson. "People still have to come into the office to
access their data," Thomson said. "The technology is not supporting remote
working."
The report will be launched at a seminar on flexible working in London on 7
April:
( http://www.wordassociation.co.uk/wlbconference.html ).
Meanwhile a further report on the role of technology in flexible working in
the public sector was published this month by the Society of IT Management
(Socitm). 'Modern public services: flexible working' estimates at least
26,000 council employees are already formally established as home workers,
and this number is growing fast:
http://fastlink.headstar.com/soc8 .
+04: Open Standards 'Kitemark' Launched for Software Suppliers.
Council staff responsible for buying software will soon have a simple way of
checking how well products conform to open standards following the launch of
Certified Open, a "kitemark" system by the council-led independent Open
Source Academy (OSA - http://www.opensourceacademy.gov.uk/).
Certified Open provides a set of tests for software suppliers to evaluate
their products and award themselves a Gold, Silver or Bronze rating
depending on how well they follow standards, how easy they are to integrate
with other software and how far people are free to alter or reuse them.
Although this is a self-assessment process, use of the ratings is overseen
by the OSA, and an appeal process is available to investigate cases where
the system may be being misused.
The initiative is aimed at helping organisations avoid becoming trapped into
using one particular supplier or technology through so- called "vendor
lock-in". The scheme should also help smaller suppliers using open
source-based technology gain more of a foothold in the public sector market,
promoting competition between suppliers.
The government has shown its commitment to open standards through policies
such as the e-Government Interoperability Framework (e- GIF). Although the
framework is theoretically mandated for suppliers, in practice it has been
difficult for councils to find straightforward guidance on how interoperable
products are, Bob Griffith of the local government Society of IT Management
(Socitm) told E-Government Bulletin. "This service will give councils
confidence," he told E- Government Bulletin.
Development of Certified Open was funded by the European Commission eTen
innovation programme (http://fastlink.headstar.com/eten1),
with a view to rolling it out across Europe in due course. Ultimately the
scheme should become self-financing, Griffith said.
News In Brief:
+05: Whole Farm: A web-based initiative aiming to cut bureaucracy
for farmers has been launched by the Department for Environment, Food and
Rural Affairs. The 'Whole farm approach' (see also E- Government Bulletin
issue 195) will enable farmers in England to submit mandatory business
returns and other forms online:
http://www.wholefarm.defra.gov.uk .
+06: Development Role: ICTs are increasingly recognised as an
important factor in assisting development in poor countries, according to a
new briefing from the Parliamentary Office of Science and Technology.
However the report, 'ICT in developing countries,' finds there is less
consensus over the value of projects that present ICT as a solution on its
own to development goals:
http://fastlink.headstar.com/dev1 .
+07: Switcheroo One: Responsibility for operating and supporting
Directgov, the main web gateway to UK public sector services, is being
passed from the Cabinet Office to the Central Office of Information. The
move, which takes effect on the inauspicious date of
1 April, reflects the growing importance of the web site in service
delivery, according to Cabinet Office minister Jim Murphy:
http://fastlink.headstar.com/dg1 .
+08: Switcheroo Two: Local authority 'sponsorship' of Government
Connect, the common infrastructure for e-government services, is to migrate
from Bolton Council to the North West e-Government Group at the end of this
month. NWeGG will now be responsible for co- ordinating councils'
interactions with the national service which includes the Government Gateway
for authentication of online users:
http://fastlink.headstar.com/connect2 .
+09: Name Check: In story 01 of the last issue of E-Government
Bulletin (issue 207, 20 March 2006), 'Usability Is Key To Take-Up Campaign,'
we misreported the name of the Commercial Director at usability consultancy
Nomensa. Her name is Sally Lincoln. Apologies to Sally.
[Section One ends.]
++Sponsored Notice:
- Jadu named most accessible Content Management System in Socitm's 'Better
Connected 2006'.
The latest Society of IT Management (Socitm) report 'Better Connected 2006'
has cited Jadu's Content Management System (CMS) for its accessibility. The
report highlights the good practice approach developed by Jadu Local
Authority partners, in particular the work at Burnley, Kettering and
Lichfield Borough Councils. For more information visit:
http://www.jadu.co.uk/betterconnected .
Jadu is the UK's leading provider of local government web publishing and
productivity systems specifically developed to transform service delivery.
All local authorities are invited to a FREE Open Day at Lichfield District
Council on 11 April to find out about the best practice approach adopted by
Jadu Local Authority Partners:
http://www.jadu.co.uk/lichfield .
[Sponsored Notice ends].
++Sponsored Notice: Keeping Pace With Wireless
- The world's biggest wireless broadband exhibition
- The Wireless Event, Olympia, London, 17-18 May 2006
http://www.thewirelessevent.com/egov
Local authorities, health service bodies and other public sector agencies
have already discovered that wireless networking is improving public
services within ever tighter budgets.
Social, education, health and other front-line services need to provide
access to information and services electronically and on the move.
Whatever connectivity problems you are facing, with over 150 exhibitors, a
dedicated government seminar stream and live demonstrations, The Wireless
Event will help you with wireless networking, point-to-point connections,
workforce mobility and even WiMAX deployments.
For more information see:
http://www.thewirelessevent.com/egov .
[Sponsored Notice ends].
++Section Two: Research
- Email Management in the Public Sector.
+10: Information Overload?
by Derek Parkinson.
Email has become such a regular feature of our working lives that we rarely
spend time thinking about it, unless something malfunctions. But even when
everything is working "normally", the routine business of reading, deleting,
forwarding, and printing email messages takes up a significant chunk of our
working day.
There had been little work carried out previously to quantify the impact of
this new workload on the public sector, before E-Government Bulletin
undertook a ground-breaking survey of 200 public sector managers last month.
The respondents came from a broad range of agencies, with 63 per cent
working in local authorities, 23 per cent in central government, and the
remainder in education, health and other services. Respondents'
organisations varied considerably in size, with 39 maintaining more than
10,000 mailboxes, while 38 had between 5,000 and 10,000, 61 had 1,000 to
5,000, 20 had 500 to 1,000, 32 had less than 500. The remaining 10 did not
disclose their number.
Among other things, respondents were asked to assess how long they
personally spent on routine email tasks in a typical working day, the impact
of Data Protection and Freedom of Information laws, and how effective, or
not, internal policies have been in addressing these challenges.
The picture that emerges provides cause for concern. Of all those taking
part, 40 per cent spent more than an hour of every working day dealing with
routine email tasks, such as "searching or downloading emails, deleting
spam, filing/foldering and printing emails", while a further 38 per cent
spent between 30 minutes and an hour doing so.
Moreover, of those spending more than an hour, 75 per cent expected this to
increase over the next year. Only two respondents in this group expected to
see a decrease over the same period.
Of course, it is true that not all time spent on email is wasted, and it is
to be hoped that much email traffic actually boosts productivity compared
with the extra time it would have taken in the past to write a letter or
make a phone call. But a balance must be struck between productive and
unproductive email use, and the survey results suggest it may currently be
tipping in the wrong direction. When asked for their opinion on the
statement "The time spent on email administration is a significant barrier
in the drive to improve productive time," 52 per cent of all respondents
agreed, or strongly agreed. Only 25 per cent disagreed or disagreed strongly
with this statement, with the remainder undecided.
Of those that agreed or strongly agreed, only 35 per cent said their
organisations had "email management policies well documented and
communicated to staff." A further 38 per cent said this is partially true of
their organisations, while a worryingly high 21 per cent said this is not
the case.
Those who disagreed, or strongly disagreed, with the statement "The time
spent on email administration is a significant barrier in the drive to
improve productive time," were a little more optimistic about the immediate
future. Of this group, 56 per cent expected the amount of time spent on
email administration to increase over the next year, while
41 per cent agreed that "email management policies are well documented and
communicated to staff."
There were some interesting findings in relation to Data Protection and
Freedom of Information law. Of the 200 respondents, 49 per cent said their
organisations had "been asked to produce email as part of an FOI request,
regulatory investigation or audit, court order or any other type of
electronic discovery activity".
Managers were also asked if their "email retention and retrieval policies
had been reviewed in relation to current FOI, Data Protection and Employment
Legislation". Some 53 per cent said this happened in the last year, and a
further 14 per cent reported this happening more than a year ago. However,
13 per cent said such a review had not happened in their organisation, while
the remainder didn't know, or didn't respond.
It appears that failure to update email policies is not related to the size
of the organisation. Of the 25 respondents that said a policy review had not
happened, 3 had 10,000 mailboxes or more, 5 had 5,000 to 10,000 mailboxes,
10 had 1,000 to 5,000 mailboxes, 1 had 500 to 1,000 mailboxes, 4 had less
than 500, while two didn't respond.
In the more technology-focused aspects of managing email a slightly brighter
picture emerges. Of the 200 total, 68 per cent said their organisations had
measures in place to protect email from unauthorised access, alteration or
deletion, while 58 per cent said they had disaster recovery plans for email
in place.
Overall, the survey results suggest that email management in many public
sector organisations is inefficient, and lacking in direction. They also
suggest that email is not being taken seriously enough in relation to Data
Protection and Freedom of Information law. At a more personal level, it
appears that policy is failing to keep pace with the increasing burden of
email administration that managers face every day. Email has enormous
potential to boost the efficiency of everyone's working lives, but it
appears that in the public sector at least, this potential is not yet being
properly realised.
NOTE: The research was carried out ahead of E-Government Bulletin's
conference 'Email management '06: Best practice and compliance in the public
sector' on 12 April in London. For details see:
http://headstar-events.com/email/
[Section Two ends].
++Special Notice: Test Your Site's Accessibility.
Headstar, the publishers of E-Government Bulletin, is offering a range of
independent, expert assessment packages to ensure your web services comply
with best practice and the law. We can provide you with a clear, detailed
report on the current access status of your site, and a list of tasks you
will need to carry out to ensure compliance with government requirements.
Reports also include results from general quality assurance tests such as
link-checking. Taking accessibility action benefits all users, will make
your site easier to maintain, and can improve your search engine rating!
Please note the service is tailored in particular to larger organisations
with major web sites or services.
For more information please email:
[log in to unmask] .
[Special notice ends].
++Special Notice: E-Government Bulletin Online Archives
- Purchase Your Password Today.
Your trusty E-Government Bulletin - the largest circulation independent
e-government news source - is archived each month into a database searchable
by any keyword or phrase, as well as by issue number or date. You can also
access the complete contents of back issues in html, word and text format.
The archives extend back to February 1999, representing seven years'
worth of news and feature coverage of UK e-government issues. To access this
fabulous research resource, you will need to pay an annual subscription fee
of just 50 pounds for an individual user in the public, charitable or
voluntary sector, and 100 pounds per user in the private sector, with
discounted group licences available for multiple users and organisations. To
find out more please email:
[log in to unmask] .
[Special Notice ends].
++Section Three: Opinion
- Shared Services.
+11: The Truth Is Out There.
by David Critchley.
When the Cabinet Office's e-Government Unit issued its 'Transformational
government, enabled by technology' strategy in November 2005, its aim was to
ensure that the public sector, including both central and local government,
'keeps up with the private sector in delivering good, efficient services
driven by information technology'.
This is certainly a challenge. Today's citizens do indeed demand the same
high level of service from government that they've long come to expect from
private sector organisations such as financial institutions.
They expect services and information when and where they want them
- by phone, from the web, at a kiosk, in person or through another channel.
However, government has to provide its services to a much more diverse range
of 'customers' than the private sector, and has less money to do it with
each year.
One area of focus to emerge from the 'Transformational Government'
strategy is to ensure that existing and new IT capacity is delivered more
efficiently through sharing services. It is absolutely the case that all
areas of the public sector can drive down costs and work more efficiently if
agencies share services. Furthermore, ideas about which services are best to
share such as data storage centres, human resources, finance and
administration systems and contact centres have also been discussed at great
length. The question now is - how can this actually be achieved?
OK, so it may not come as a big surprise that the head of the public sector
at the world's largest networking company should suggest that the network
has a major role to play in helping the public sector to share services. But
I genuinely believe that intelligent use of the network is critical to the
success of shared services.
The technology behind the network has advanced dramatically over recent
years. The network is no longer just a means of connecting a server to a
group of desktop computers, it has intelligence built into it.
As such, public sector agencies should be looking to place the network at
the heart of their shared services strategy. With intelligence embedded in
the network, agencies can adopt a converged approach to information
services. For example, the use of an intelligent Internet Protocol
(IP)-based network infrastructure means that public sector agencies can
carry all their data, voice, video, messaging, CCTV security, access control
and building management information over a single enterprise network,
significantly reducing operational costs.
Improved back office efficiency and cost reduction is of tremendous benefit
to the public sector, but improvements in front-line services to the citizen
are equally important. A key area where an intelligent network
infrastructure can impact on citizen services is with contact centres.
Contact centres are the lifeblood of government and usually the first port
of call for citizens. When governments provide multiple services, each
running their own contact centres, citizens (and
businesses) often don't know which number to call. If they reach the wrong
department, they have to hang up and dial again - not a great customer
experience. What's more, if each contact centre operates as an independent
silo, government agencies are handicapped by duplicate and inconsistent
processes, as well as unnecessary staffing, such as providing multilingual
agents in multiple contact centres.
Needless to say, this also impacts on cost.
Deploying an intelligent network that supports unified communications such
as voice, email or web interactions can overcome this problem by enabling
integrated contact centres. Citizens can call a single number to access all
services they need, regardless of which physical contact centre offers the
service. Intelligent call handling within the network takes care of the
rest, routing the citizen to the most appropriate call agent for their
enquiry.
The shared-service model is also very appealing to public sector agencies
that would like to offer a contact centre but do not receive enough calls to
justify the investment. By sharing a call centre with other agencies in a
similar situation, they have the option to develop a shared, single-number
service to reduce overheads.
So where's the hold up? We know why shared services are a good idea, we know
which services are best shared and we have the technology to make this
vision a reality. As with most things, I believe that any delays stem from
human nature. If there were less politics involved, fewer process obstacles
to overcome and more sharing of best practice, we would be much closer to a
shared services government than we are now. The public sector must take
onboard the best practice that is out there and implement it in a shared,
aggregated fashion. Only then will we experience widespread cost savings,
improved customer service and a consistent delivery framework.
NOTE: David Critchley is Public Sector Director at Cisco Systems UK and
Ireland.
[Section Three ends].
++Special Notice: Place Your Advertisement Here
- Reach more than 11,000 in e-government
- Largest opt-in/requested circulation in the sector.
E-Government Bulletin is the logical choice for advertising any e-government
service, product or job. We are the only email newsletter in our sector to
receive a circulation audit from ABC Electronic ( http://www.abce.org.uk ),
part of the Audit Bureau of Circulation. This shows we have the largest
opt-in/requested circulation in the sector:
http://www.abce.org.uk/search/headstar .
To find out more about advertising and sponsorship opportunities, please
email Claire Clinton on [log in to unmask] or phone her on
01273 231291.
[Special Notice ends].
++Section Four: The E-Government Bulletin Vaults
- From Our Archive, April 2000.
+12: Boosting The Net Economy
In our issue of this time six years ago (April issue 2000), we reported on
remarks made by Joseph Stiglitz, former Chief Economist of the World Bank
and then Chairman of President Clinton's Council of Economic Advisers, in an
online debate on the digital economy hosted by E-Government Bulletin with
backing from Bull Information Systems.
Information technologies should be used to open out government policy-making
and implementation, widening the "often limited circle of expertise" in
central policy units, Stiglitz told the global online debate Boosting the
Net Economy 2000.
Stiglitz said governments could use the internet to involve citizens in
their deliberative processes as never before. "Many key decisions are
complex, and there is considerable uncertainty about the consequences of
alternative measures," he said. "The policy-making bureaux in most
governments are limited in size, and are typically overloaded.
"The challenge is how to do this in the most effective way. I suspect that
the more structured the questions that are posed in the internet dialogue,
the more meaningful will be the responses. Participants in the dialogue
could be required to provide evidence backing up their arguments.
"One advantage of this approach is that it would widen the circle of
expertise which the government could draw upon, which all too often is
limited by circles of personal acquaintance," Stiglitz said.
The point was supported by Clive Holtham, Professor of Information
Management at City University Business School, who said: "The way
representative democracy has worked for the past 100 years or more has
reflected the mechanics of an industrial era. [But] citizens are no longer
willing to just believe everything government tells them. So the first
condition for widening the involvement of citizens in deliberations is
access to exactly the same policy advice as the politicians are getting.
"It implies an aggressive form of public rights to information. I cannot see
why every internal document behind a planned decision should not be presumed
to be in the public domain, unless it is commercially sensitive or personal
to named individuals. That is a precondition of public deliberation on
policy matters.
"The second issue relates to identity. Many policy issues have lobbying
groups of various overt and covert types constantly pumping out messages -
some of this is now very sophisticated." He said any system of public debate
should therefore require people to reveal their true identity, whether as a
voter or a business, using smart cards or other devices.
A full report of the debate can still be found at:
http://www.netecon2000.com .
[Section Four ends].
++END NOTES.
+HOW TO RECEIVE E-GOVERNMENT BULLETIN.
To subscribe to this free fortnightly bulletin as an HTML attachment
email:
[log in to unmask]
or for the plain text version email:
[log in to unmask] .
To unsubscribe from the HTML version email:
[log in to unmask]
and to unsubscribe from the text version email:
[log in to unmask] .
For further information on subscription, including how to subscribe or
unsubscribe from an alternative email address and how to find out if a
particular address is subscribed, see:
http://www.headstar.com/egb/subs.html .
+TEN STANDARD: This newsletter conforms to the accessible Text
Email Newsletter (TEN) Standard, developed by our sister newsletter E-Access
Bulletin. For details see:
http://www.headstar.com/ten .
+COPYRIGHT NOTICE.
- Copyright 2006 Headstar Ltd.
Regular circulation or reproduction of the bulletin by third parties is
forbidden. Properly accredited articles (always including source details,
bulletin subscription details and web address) or entire single issues of
the bulletin (including this notice) may be forwarded to individuals or
groups of people as long as it is made clear that to receive a regular copy,
people must subscribe individually. For queries about article reproduction,
syndication or other copyright issues please email [log in to unmask] .
ISSN 1476-6310
+PERSONNEL
To contact us by email, please use our first names and add [log in to unmask]
- EDITORIAL.
Editor - Dan Jellinek
Deputy Editor and E-Democracy Editor - Derek Parkinson Senior Reporter - Mel
Poluck Technical Advisors - Nick Apostolidis, Pete Hall.
- SPONSORSHIP AND ADVERTISING.
Marketing Executive - Claire Clinton
Marketing Assistant - Katie Wilkinson.
A searchable archive of our back-issues can be found on our web site:
http://www.headstar.com/egb .
[Issue ends].
--
This message has been scanned for viruses and dangerous content by the
NorMAN MailScanner Service and is believed to be clean.
The NorMAN MailScanner Service is operated by Information Systems and
Services, University of Newcastle upon Tyne.
====
This e-mail is intended solely for the addressee. It may contain private and
confidential information. If you are not the intended addressee, please take
no action based on it nor show a copy to anyone. Please reply to this e-mail
to highlight the error. You should also be aware that all electronic mail
from, to, or within Northumbria University may be the subject of a request
under the Freedom of Information Act 2000 and related legislation, and
therefore may be required to be disclosed to third parties.
This e-mail and attachments have been scanned for viruses prior to leaving
Northumbria University. Northumbria University will not be liable for any
losses as a result of any viruses being passed on.
************************************************************************************
Distributed through Cyber-Society-Live [CSL]: CSL is a moderated discussion
list made up of people who are interested in the interdisciplinary academic
study of Cyber Society in all its manifestations.To join the list please visit:
http://www.jiscmail.ac.uk/lists/cyber-society-live.html
*************************************************************************************
|
