APOLOGIES FOR CROSS POSTING:
Please find below brief details of forthcoming TFPL training courses for
September. For further details please contact Angela Cookson or consult
our website on the links provided below. Places on these courses are
strictly limited.
Autumn promotion - buy one course, get another course half price!
TFPL's Autumn training programme runs from September to December. From
now, until 1st November 2006, every time you book one place on a
training course, you may book another training course at half price.
Client organisations may send a different delegate to either course.
Transforming customer care in information services: foundation programme
- 18th September
You'll learn how to attract the right customers, develop ways of
diffusing potential problems and revisit some fundamental customer
principles in the light of your new knowledge.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1037&cati
d=g&searchid=2
Writing for the web - writing text that people will read - 20th
September
This course will teach you how to communicate more effectively with your
customers online.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1039&type
=c&datesearch=&venue=a&text=&sort=b&searchid=1
Breakthrough thinking in knowledge and information strategy - 21st
September
This advanced one day course is designed for information and knowledge
managers who want to make an impact at the highest levels in their
organisation.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR997&catid
=b&searchid=2
Promoting records management within your organisation - 26th September
This one day workshop covers raising the profile of records management
within an organisation, to gain greater management support, enhanced
status for the records management function and to attract more
resources.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR977&type=
e&datesearch=&venue=a&text=&sort=b&searchid=1
Business information on the internet: free versus fee - 27th September
This one day course compares what is available for free with
pay-as-you-go and subscription services and will examine quality of
content, coverage, functionality and price.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR945&catid
=g&searchid=2
Email - are you managing it or is it managing you? - 28th September
This half day workshop is designed to facilitate delegates in sharing
individual and organisational approaches and lessons learnt in the 'use
and abuse' of email
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1008&type
=c&datesearch=&venue=a&text=&sort=b&searchid=1
Angela Cookson - Training Administrator
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T: +44 (0)207 332 6000
TFPL Ltd
2nd Floor
160 Queen Victoria Street
London
EC4V 4BF
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