Dear colleague,
Try the classical "Ishikawa's Q7": the seven classic quality tools proposed by
Kaouru Ishikawa. They are a good beginning on quality tools, useful for product
industry as well as for service ones.
Although there are hundereds of websites related to them, the main references
are:
. Guide to Quality Control
. What is Total Quality Control?
I hope this could help you, at least at the beginning on your adventure in
Quality.
Kind regards,
Arturo De Zan
Mensaje citado por Omar Farook <[log in to unmask]>:
> Dear Friends.
>
> Good morning.
>
> I'm looking for some practical examples shows how to use histogram, run
> chart, Pareto chart , control chart
>
> and cause and diagram as a improvement tools in the service organizations.
>
> Thanks.
>
>
> ---------------------------------
> Relax. Yahoo! Mail virus scanning helps detect nasty viruses!
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