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CALL FOR PAPERS: A Special Issue of Interacting with Computers
MOVING FACE-TO-FACE COMMUNICATION TO WEB-BASED SYSTEMS
Special Issue Editors
Jane Coughlan, Robert Macredie, and Nayna Patel
Brunel University
People are increasingly seeking to use the web to carry out activities that were traditionally conducted during face-to-face communication. However, research has tended to marginalise the significance of this change in communication channel. This is despite the fact that there have been some recent calls in the literature, which argue that emulating humans' roles with technology challenges the successful completion of web-based activities that in real-life are highly human communication oriented.
Examples of the contexts of these activities (and typical roles performed) can be found in education (e.g., teacher); healthcare (e.g., counsellor); retail (e.g., salesperson); and banking (e.g., financial advisor). Whilst many studies exist on the conduct of these activities as they are carried out on the web, studies that seek to understand the real-life face-to-face communication process involved in these activities with a view to how they can be translated to the web are extremely limited.
In this special issue, we are seeking papers that specifically evaluate the effectiveness of displacing the traditional face-to-face channel of communication for conducting activities in favour of a web-based system. We are focusing particularly on the concept of communication in order to understand the social aspects and contexts of human-human and human-computer interaction. In this vein, we invite a variety of disciplinary perspectives and analytical frameworks for understanding the communication process through empirical enquiry on both a qualitative and quantitative basis.
Possible topics areas include (but are not limited to) the following:
Comparative case studies of web versus real-life communication (e.g., 'clicks' versus 'bricks')
Relationships between user activities and the quantity and quality of communication involved
Relationships between communication and human-based qualities such as trust, credibility etc.
The application of communication theory, models and frameworks to the design of web-based systems
Theoretical frameworks for understanding human perceptions of technology as a communicator
Evaluation methods for assessing the communication effectiveness of web-based systems
Web-based systems' handling of misunderstandings and breakdowns in communication
Guidelines for improving web-based system communication
IMPORTANT DATES
Full paper submission: 06/02/2006
Response to authors: 27/03/2006
Final revisions due: 12/06/2006
Planned publication: Late 2006
FORMAT
Interacting with Computers' special issues contain only 5-6 papers, each of no more than 10,000 words. Submissions should adhere to the APA writing style and be prepared in accordance with Interacting with Computers' clear instructions to authors.
SUBMISSION
Papers should be submitted by email to the guest editors:
Jane Coughlan <[log in to unmask]>
Robert Macredie <[log in to unmask]>
Nayna Patel <[log in to unmask]>
To discuss a possible paper, please contact the guest editors.
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