could you please try to use a subject line/message title; untitled
messages can too easily be mistaken for spam!
PAULA CONTRERAS wrote:
>Greetings!
>
>I am the librarian at my institution that monitors our
>electronic reference transactions, both synchronous
>(chat-based) and asychronous (web-form). At this time, I
>have some 6000 email questions and answers on our SQL
>server, and am inputting about 2000 chat transcripts into an
>MS Access database.
>
>We would like to take this data and run it through some sort
>of software that can help us identify categories
>(discipline, question types, etc). Does anyone have a
>recommendation for the best type of software for this
>purpose?
>
>Many thanks!
>
>Paula
>
>
>
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