Apologies for cross-posting.

****   "Forging Partnerships:  Effective Stakeholder Communication within
the National Service Framework for Children" ****

The National Framework for Children (NSFC), "Every Child Matters", the
launch of Children's Trusts and other multi-agency partnerships and
initiatives.  The spotlight is more sharply focused than ever on delivering
quality information, services and support to children and young people,
their parents and carers.  Communication is critical to achieving the NSFC's
standards.

This two day, highly interactive workshop will significantly enhance your
understanding of the communication process within the context of the NSFC.
From the basics of communication theory and identifying your stakeholders,
this course will lead you through the specialist communication needs of
children - particularly those who have suffered trauma - and communicating
across multi-agency, professional and parent/carer boundaries.   

Regional workshops dates:

        21st and 22nd March at Jury's Inn, Leeds
        21st and 22 April at Regent Hall, London

Course objectives

By the end of this course, you will be better able to meet the communication
challenges faced in meeting the NSFC Standards - in particular 2, 3, 4, 6, 8
& 9.  

The particular focus will be:
        *       Understanding the communication process and the delivery of
key messages
        *       Identifying and involving stakeholders - including children
and young people themselves - in the communication process
        *       Identifying and bridging gaps in personal and organisational
values 
        *       The effects of culture, trauma and language (written, verbal
and non-verbal) on the communication process

You will also have the opportunity to:
        *       Explore communication success through your own experiences
and those of others involved in the delivery of services to children
        *       Examine practical examples of stakeholder communication

Course overview

Defining Communication
        *       How does communication work?
        *       How does communication affect you and your work environment?
        *       Where communication touches the NSFC's Standards

Defining your audience
Professionals ensure that consent is explicit, specific to an individual's
treatment and is sought with the involvement of the child or young person,
taking into account their developmental age."NSFC
        *       Who are your stakeholders?
        *       How are they currently involved in the communication
process?
        *       NSFC's challenges for involvement
        *       Keeping children and young people "in the loop"

Addressing your audience
"Children, young people and their families are treated with respect as
active partners in decisions about their care, and can exercise choice
wherever possible."NSFC
        *       What do stakeholders want?
        *       What do stakeholders get! 
        *       How would you feel if...? 

Communicating with Children and Young People (1)
"Services provide appropriate information to children, young people and
their parents, and listen and respond to them both, in relation to their
individual care/treatment and on the development of local services."NSFC
        *       Child development and communication
        *       Special issues - language, culture, etc
        *       Mutual understanding

The power of language
"Clear, understandable and up-to-date information for children, young people
and their parents is provided through a variety of media and formats which
are
appropriate to the child's development and circumstances."NSFC
        *       Terminology
        *       Ambiguity
        *       Plain speaking - the power of C.U.R.T

Communicating with Children and Young People (2)
"A range of high quality and integrated services is available to meet the
assessed
needs of the child or young person who has been, or is at risk of being,
harmed,
abused or neglected."NSFC
        *       Children with adverse attachments
        *       Effect of primary traumatic stress
        *       Effects of secondary traumatic stress

Involving stakeholders in the communications process 
"Give children, young people and their parents increased information, power
and choice over the support and treatment they receive, and involve them in
planning their care and services."NSFC
        *       The Loop of Active Communication
        *       When to involve stakeholders
        *       Sharing best practice

Communicating as a Partnership (1)
"Children, young people and their families are supported in self-care of
their illness,
in partnership with professionals by being sufficiently informed about their
condition or illness and knowing how, who and when to ask for help.."NSFC
        *       The Hierarchy of Communication
        *       Values - personal and organisational alignment

Communicating as a Partnership (2)
"Improve access to services for all children according to their needs,
particularly
by co-locating services and developing managed Local Children's Clinical
Networks for children who are ill or injured."NSFC
        *       Crossing professional boundaries
        *       Handling feedback
        *       Defining success

Further information

The cost of this two-day workshop is £300, which includes course materials,
handouts and refreshments.  Day one starts at 9.30 am and finish at 4.45 pm.
There will be a dinner in the evening for those delegates wishing to stay.
Day two starts at 9.30 am and finishes at 4.15 pm.

To book, please complete and return this form or contact Glenda Trevorrow on
[log in to unmask] <mailto:[log in to unmask]> and state your preferred venue.

If you have a colleague who may be interested in this course, please forward
this email to them.

Conditions
*       Cancellations must be confirmed in writing at least one week before
your chosen course date.
*       Please note that no refunds can be given if the delegate cancels
within a week of the chosen course date or fails to attend.
*       There will be no charge if a substitute person wishes to replace the
original delegate.  Please inform our office of any change to the original
booking.
*       Where the number of reservations is less than the minimum required,
we reserve the right to cancel or defer the course at our sole discretion.
In these circumstances, delegates will be offered an alternative date or
refund.

I agree to the terms and conditions as set out above.

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Net.Mentor Ltd offer this training in collaboration with the Help for Health
Trust

Centre for Health Information Quality
The Help for Health Trust
Highcroft, Romsey Road
Winchester  SO15 7QA
Tel: 01962 872264
Fax: 01962 849079
Email: [log in to unmask]
CHIQ Website: www.hfht.org/chiq

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The Help for Health Trust is a Registered Charity, no.1001647. 
A Company limited by guarantee. Registered in England, no. 2572617