The one I've heard of is Bunnyfoot, http://www.bunnyfoot.com/
We've also had some really useful work done by Bristol ILRT
http://www.ilrt.bris.ac.uk/ on our staff development pages (not visible
yet). They do external consultancy and I would recommend them, though part
of that is my prejudice against using commercial agencies where there are
already very good services available in and provided by our own community.
Sarah Agarwal who works there gave a really constructive workshop on user
testing at the web management workshop before last - we took some of her
techniques and used them very successfully in-house at York.
HTH
Kriss
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