In regard to Christine's recent reply to Zena - whilst I accept that we were
given the limited opportunity to test the product (SSE) I fail to see why
there was such a rush to launch the NLH site. We probably couldn't have done
it better, but the people tasked with this are paid to deliver!
My previous correspondence to this list has always been positive about
NeLH/NLH, but I am concerned at the implications for our users and the image
again of a library service that has a fragmented approach to knowledge
management.
David Law
Library & Information Services Manager
Royal Wolverhampton Hospitals NHS Trust
Tel 01902 695322
e-mail: [log in to unmask]
-----Original Message-----
From: Christine Reid [mailto:[log in to unmask]]
Sent: 05 January 2005 12:21
To: [log in to unmask]
Subject: Re: Confusion over NLH, SSE launch, etc.
Zena
Although I agree with some of what you say, I DO think you're being a
little bit hard and actually unrealistic. New products don't just
appear on the market - they are often stringently tested, by groups of
potential users. Haven't you ever taken part in any such market tests?
I have.
In this case, we were all given an opportunity to test the SSE with a
carefully prepared questionnaire. I presume from your comments that you
DID take part in this survey and come up with some helpful remarks?
I concur that there are flaws, but I'm not sure I could have done it
better. If you have positive, concrete suggestions to make to the team,
I'm sure they'd be pleased to hear them.
Regards
Christine
Christine Reid
NHS Staff Library, Education Centre
Seacroft Hospital
York Road, Leeds LS14 6UH
Phone (0113) 2063675
Fax (0113) 2063325
e-mail: [log in to unmask]
Please visit our website at www.leedsth.nhs.uk
>>> "Woodley Zena (RQ8) Mid Essex Hospital" <[log in to unmask]>
05 January 2005 12:02:39 >>>
After nine months of working in the NHS, I'm no longer confused. All I
can
do is trust that none of those responsible for this ever go work for
'real'
companies. It's a product - a new product. Ask yourself: what don't
you do
when newly marketing a brand-new product? Hmm, how about constantly
having
to refer to the original product.... Improved in what way, asks the
punter?
D'oh: not really sure yet, murmurs the information professional - left
looking anything but. There was no typo. They really do mean 2006.
One
wonders if NLH is the 'microsoft' of the NHS - we (the customers) are
being
left to do the vital testing, and feed back all the flaws, all in the
'cause' of getting the product to market fast.... You cannot expect
people -
who are not information scientists, but medical/nursing staff - to be
able
to sort out what's on which site. Why, in heaven's name, did those
responsible for NLH not wait to bring to market a 'new, improved'
model?
Why was it so critical to introduce a shell of a product? These are
the
questions which won't be answered, I suspect!
Zena Woodley
Library Resources Manager
Warner Library
Broomfield Hospital
Chelmsford CM1 7ET
T: 01245-440761 x 4310
F: 01245-442140
-----Original Message-----
From: Perry Rowena [mailto:[log in to unmask]]
Sent: 05 January 2005 10:45
To: [log in to unmask]
Subject: Re: [LIS-MEDICAL] Confusion over NLH, SSE launch, etc.
I too am confused about which site we should now be promoting.
Another
confusing issue is that even when you go via www.library.nhs.uk when
you
click on a resource it is still the old Nelh intro screen that you see
eg A-Z journals list, Cochrane and so on.
Rowena Perry
Library Manager
Health Informatics Shared Services
Did you know that your local health library offers
Help and advice from skilled staff
Journal and book collections - electronic as well as traditional
Study space and internet access
Training courses and current awareness services
Search services and document delivery
Check out our intranet site: http://nww.berkshire.nhs.uk/library - to
find out more about our services and to check our catalogue.
Healthcare Library
Prospect Park Hospital
Honey End Lane
Reading RG30 4EJ
Tel: 0118 960 5020
Fax: 0118 960 5014
[log in to unmask]
-----Original Message-----
From: UK medical/ health care library community / information workers
[mailto:[log in to unmask]] On Behalf Of Addison John (RW6)
PAHNT
Sent: 05 January 2005 10:27
To: [log in to unmask]
Subject: Re: Confusion over NLH, SSE launch, etc.
This reply is typically informative, but I can't help feeling that
library users will not find it helpful to have to look on the NeLH for
some resources, and on the NLH for others. Adding to their confusion
will be the fact that some resources appear to be available on both
sites. From the point of view of encouraging the maximum number of
users
to use the full range of excellent resources it would surely be better
to dump NeLH and make everything available on the NLH - even if this
simply means a hyperlink on the front page to 'other resorces'.
John Addison
Library Manager
Education Centre Library
Royal Oldham Hospital
Rochdale Rd
Oldham
OL1 2JH
Dear All
It is intended that NeLH will be integrated into the NLH fully by
March
2006. The exact date when NeLH hits are redirected to NLH will depend
on
the usage of both the NeLH and NLH sites and the development that
takes
place of NLH.
Hopefully this will give everyone plenty of time to get used to the
new
site, and give the NLH team enough time to get the site right!
The NLH site will be developed over the coming year with localisation,
personalisation, directories and the single search. The NeLH will
certainly be kept up to date, but may not include all the
enchancements
the new NLH site will offer.
Phase 1 of the single search tis due to be launched on January 10th.
We
will be carrying out a usability study over the coming weeks to help
determine improvements - as well as the feedback from librarians -
that
will help determine what is required for Phase 2.
Regards
Scott Gibbens
NCC Project Manager
NLH Programme Manager
---- Original message ----
>Date: Tue, 4 Jan 2005 14:36:38 GMT
>From: "Fleet Geoff (BUCKINGHAMSHIRE SHARED SERVICES)"
<[log in to unmask]>
>Subject: Confusion over NLH, SSE launch, etc.
>To: [log in to unmask], [log in to unmask]
>
>Apologies for cross posting (although I'm not cross, just slightly
>irritated).
>
>With the impending launch of the single search environment
on
>Jan 10th, am I the only one who is confused about what this means?
>Does it mean that the NLH page will now
be "official"
>and that the NeLH page should no longer be promoted? If
not,
>when will this be, and will this be announced on both
pages?
>How long is the grace period before NeLH will be shut down and
>redirected to NLH? Have I missed something, or have there been no
>communications about any of this (again)?
>
>If the NLH page is to be official from Jan 10th, there are some
glaring
>omissions on both the public page
>(http://www.library.nhs.uk/) and the test page
>(http://search.library.nhs.uk/). These pages are slightly different,
>but both omit OMNI, Prodigy, BNF,
Medical
>Dictionaries Search, and links to many other sites such as MIDIRS, NSF
>Zones, Healthcare Commission, etc. In addition, several Specialist
>Libraries are missing. I heard that the ones which can't be searched
>by the SSE were omitted, but that doesn't make sense to me; surely you
>should still be able to link to them whether they can be searched or
>not.
>
>Finally, my understanding was that the "electronic" in NeLH was being
>phased out in favour of the term NLH (although I realise that NLH is a
>broader concept than NeLH). However, one of the "databases" searched
>by the SSE is NeLH.
>
>Geoff Fleet
>Outreach Librarian
>
>Bucks Shared Services, Verney House, Gatehouse Road,
Aylesbury, HP19 8ET
>Tel: 01296 310106
>[log in to unmask]
>
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