There are places available on this new Customer care course designed
specially for libraries. Customer care is an essential aspect of
library provision. As clients become more conscious of their rights -
and pay for more and more of the service - and as competitive sources
such as Amazon continure to develop, it is appropriate that libraries
should formalise their approaches to ensure qualitly standards.
WHO IS THIS COURSE FOR
This course is suitable for staff responsible for planning and
implementing customer care programmes, whether at senior planning level
or at supervisory level
OBJECTIVES
At the end of the day staff will
* have considered good and bad examples of customer care
* be aware of the customer care planning cycle
* have examined the role of systems in customer care
* have considered the requirements of staff training and monitoring
* understand how to react when things go wrong
WHEN & WHERE
Venue: 36 Park Street London
Date: Tuesday 19 July 2005
Time: 9.45am-4.50pm
Cost: £200
HOW TO BOOK
To reserve a place on this course e-mail the address below with the
following details. You can also book direct from our website
Course to be attended
Delegate Name
Institution
Address
Tel/fax/e-mail
Invoice name and address - if different
Order no
Special requirements (eg dietary)
Important Notice
Once a booking has been confirmed the following cancellation charges
will apply. No cancellations can be accepted less than 48 hours before
the course.
Cancellation received less than 7 days before the course 80%
charge
Cancellation received between 7 & 21 days before the course 50%
charge
Cancellation received before 21 days before the course No
charge
Allegro Training
1 North End Farm Cottages
Cheriton, Alresford, Hants
SO24 0PW
Tel/Fax: + 44 (0)1962 771719
e-mail: [log in to unmask]
website: www.allegrotraining.co.uk
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