Hello,
My name is Catherine Robinson,I am currently studying at Robert Gordon
University for a MSc in Information and Library Studies (distance
learning). My dissertation topic is an investigation into undergraduates'
use of library enquiry services and the possible impact of digital
reference and enquiry services on "Library Anxiety".
I am very interested in hearing from libraries that have introduced
digital reference desks or some sort of instant messaging enquiry service,
(like "LiveHelp",used by Gateshead Libraries). I would appreciate hearing
about your experiences, particularly any user-feedback you have obtained.
I would also be grateful if any university libraries would be willing to
share their enquiry statistics with me (whether they have incorporated
digital reference/enquiry services or not). At this stage please just
email me at [log in to unmask] if you feel you might be able to help.
Thank you for your time.
Catherine Robinson
[log in to unmask]
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