Dear LISLINK,
I would like to find out about what structures of staffing are in use at
Helpdesks which respond to enquiries about a range of information
services (including Library, Computing etc), in a range of different
ways (including in person and virtually).
What structures of staff do you have - from the Helpdesk Manager down,
how many and what grades are they on? Is the helpdesk staffed all the
hours the building is open? Is your structure successful? If you are
able to include an average number of enquiries you handle each week,
that would also be very helpful.
I'd be very grateful for any information you are able to share.
Best wishes
Pam
Pam Clouston
Public Services Manager
Edinburgh University Library
Main Library
George Square
Edinburgh
EH8 9LJ
0131 651 1520
|