Apologies for cross posting.
There are places available on the following course.
04/11/2005
Telephone skills - Crewe
10.00 - 16.30
Room CR2, Crewe Site, MMU
Deborah Dalley
Description
The aim of this course is to help staff to develop their telephone technique.
The objectives of the workshop are to:
-Recognise the key differences between dealing with people face to face and on the telephone
-Define good practice when using the phone
-Develop effective questioning and listening techniques on the phone
-Explore ways to deal with difficult callers
The course is aimed at anyone who uses the phone regularly at work.
The course costs £55 for staff working in NoWAL institutions and £100 for externals. To book a place on this course please go to http://www.nowal.ac.uk/training/general_programme/timetable.php?course=148
Thank you
Gil Young
NoWAL Support Officer
NoWAL: Widening access to library resources and improving learning and information support services through innovation, influence and partnership.
Minshull House
47-49 Chorlton Street
Manchester
M1 3EU
0161 247 6021
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