As an FE college LRC, we currently deal with overdues in the following way:
* Email reminder day before books are due
* Email overdue notification on the Friday after the books have gone overdue
* First overdue letter one week later
* Invoice 1 week later
* Sent to "Credit control" (College Finance Department) and reader notified 2 weeks later. (As far as we can establish, no further action is taken after this point to recover the books/costs, etc.).
A student deposit of £20 is refundable at the end of the course if no LRC materials are outstanding.
Fines are charged at the rate of 25p per week or part of a week to a ceiling of £2.50 per item (the invoices also state an 'administration charge' of £5.00 in total, but if we get the books back we waive this).
One of our LRC Assistants (who spend about 10 hours a week on this arduous process!) wonders if we could streamline this process by cutting down on the letters - maybe just one towards the end of the academic year, or none at all - and replace perhaps with a further email and/or reports to Faculty staff or Tutors.
What do you do? Has anyone done anything radical with their overdue process? How have you found this affects the defaulting rate? I would be very grateful to hear from you, and will summarise the results for the list.
Priscilla Dawson
Swansea College
Swansea College
Tycoch Road, Tycoch, Swansea. SA2 9EB
website: http://www.swancoll.ac.uk
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