[Please note this enquiry does not relate to current or recently published issues or to loss of access due to non-gracing of subscriptions in January...]
One of our academic staff at the University of Nottingham has just forwarded correspondence he has had with a major journal publisher concerning a missing issue of a title we subscribe to in electronic format. The volume is from 1990 and the publisher's response was to send our researcher information about the company's "repair and replacement procedures" for e-content. The publisher rtegretted that "the repair or replacement of content can, in some cases, take a considerable amount of time" and, interestingly, noted that "we currently have around 0.1% of missing content".
Our academic, well aware of the fact that about 40% of our serial budget is spent with this particular publisher, feels that the expression of regret isn't good enough, and we should expect compensation from the publisher. I'm not sure how often users experience missing (non-current) issues of e-journals - I suspect that only the motivated bother to inform either the publisher or library staff. However, I'd be interested in any anecdotal experience list members may have, especially if you have received compensation.
Alison
--
Alison McNab
Head of Academic Services
Research & Learning Resources Division
Information Services
The University of Nottingham
University Park
NOTTINGHAM NG7 2RD
Tel: 0115 846 7622
Fax: 0115 951 4558
Email: [log in to unmask]
This message has been checked for viruses but the contents of an attachment
may still contain software viruses, which could damage your computer system:
you are advised to perform your own checks. Email communications with the
University of Nottingham may be monitored as permitted by UK legislation.
|