FYI in case we get any problems
jUNE
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Dr Peter King
Sent: 21 September 2005 16:33
To: [log in to unmask]
Subject: Re: [LIS-E-JOURNALS] Synergy PDF problem
Marlo
I am using Acrobat Reader 6 with IE 6 and Windows 2000 Professional.
Opening a PDF from Synergy I got this message:
"This file appears to use a new format that this version of Acrobat does
not support. It may not open or display correctly. Adobe recommends that
you upgrade ..."
Please comment.
Peter King
--On 21 September 2005 15:54 +0100 Harris Marlo
<[log in to unmask]> wrote:
> Dear Catrin and others
>
> Sincere apologies for any trouble you're having with PDFs on Blackwell
> Synergy. We have found that this problem occurs only when using the
> combination of Adobe version 5, Windows XP Service Pack 2 and Internet
> explorer version 5.5/6. Upgrading to a (free) later version of the Adobe
> reader should rectify the problem. If the issue persists, please don't
> hesitate to contact Blackwell Synergy's help desk again on
> [log in to unmask] or +44 (0)1865 778315.
>
> Sincerely
> Marlo Harris
>
>
> Marlo J Harris
> Web Publishing Manager
> Blackwell Publishing Ltd
> [log in to unmask]
>
> -----Original Message-----
> From: An informal open list set up by the UK Serials Group
> [mailto:[log in to unmask]] On Behalf Of Catrin Sly
> Sent: 21 September 2005 12:26
> To: [log in to unmask]
> Subject: [LIS-E-JOURNALS] Synergy PDF problem
>
> Hello
>
> Just wondering if anyone else has come across this problem.
> For the last couple of months or so we have been unable to download PDF
> articles from the Blackwell Synergy ejournal service.
>
> When we click on a PDF link a window pops up asking whether we want to
> open or save the file, and mentions something about ActiveX. When we
> click on 'yes' we are told:
>
> "Internet Explorer cannot download xxxxx from ww.blackwell-synergy.com.
> Internet Explorer was not able to open the Internet site. The requested
> site is either unavailable or cannot be found. Please try again later."
>
> However, if we right-click the PDF link and select 'open link' the file
> opens completely normally.
>
> I have been in touch with Synergy and our own network support team, both
> of which seem to think the problem lies with the other.
>
> So now I'm a bit stuck.
>
> Any advice?
>
> Thanks
> Catrin
> ----------------------
> Catrin Sly
> Electronic Journals
> ISS - Information Resources
> King's College London
> Maughan Library & ISC
> Chancery Lane
> London WC2A 1LR
> 020 7848 1256
> [log in to unmask]
*************
Dr Peter King
Director of Library Services
University of Bristol
Tyndall Avenue, Bristol BS8 1TJ, United Kingdom.
telephone: +44 (0)117 928 8005
fax: +44 (0)117 925 5334
email: [log in to unmask]
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