I am also very much interested in hearing how others approach this
issue. Back when we didn't have many ejournals and access was shakey
much of the time, it made sense to activate titles on multiple platforms
(and sometimes, the coverage also varied slightly). If one server were
down, the other was usually still available. Now that Blackwell, OUP,
Taylor and Francis, BMJ, etc. have individual or preferred sites and
servers appear to be more stable, should we continue to activate all
possible sources? I have been debating this issue because we are
implementing SFX, and I am trying to ensure that our titles are all in
working order. We also have the journals vendor access option for
numerous titles. I tend to link directly to the publisher site for a
number of reasons unless I cannot set up the access in any other way, as
the vendor link goes right back to the publisher site anyway. When
content was actually sitting on the vendor server, however (think Sage
on the Ebsco server), there was often additional content there, so I
would also include that link. Now that we have so many titles to manage
online, however, I would like to know more about how others are
priortizing. Ingenta has always been my backup for many publishers, but
it is getting more difficult to manage multiple sites, esp. when
customer support is overwhelmed and individual title access seems to
come and go without notice.
Stephanie Nicely Aken, Electronic Resources Coordinator, University of
Kentucky Libraries
William T. Young Library
University of Kentucky
500 S. Limestone
Lexington, KY 40506-0456
phone: (859) 257-0500, ext. 2050
fax: (859) 257-0508
[log in to unmask]
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Stephen Cramond
Sent: Thursday, June 23, 2005 7:40 AM
To: [log in to unmask]
Subject: Re: Is IngentaConnect working for you? No it bloody well
isn't.......
We are aware that some publishers have, over time removed their content
from Ingenta and we ourselves now wonder about the point of trying to
maintain multiple access pathways to the same material if too many
difficulties are put in the way.
If a publisher has its own preferred site, are we going to be better off
to concentrate our efforts on maintaining accurate catalogue or OpenURL
links to that site, and doing the same with Ingenta but only for titles
and publishers with no other online incarnation?
Regards
Steve Cramond
Quoting Lucy Wrightington <[log in to unmask]>:
> But the bigger issue is, why is their record keeping so shoddy?
> Suddenly access is pulled, and the usual response, when you are lucky
> enough to get a response, is we have no record of you.......when just
> last week, month, etc. they were allowing us access. We go round and
> round with so many titles.
> And the slowness of the system....well that is a whole other issue.
> This is so totally unacceptable. Here we are half way through the year
> in the new platform that was supposed to offer a superior solution to
> these problems.
> Lucy Wrightington,
> Senior Librarian,
> New York State Dept. of Health
>
>
>
>
> Sarah Pearson
> <S.Pearson.1@BHAM
> .AC.UK>
To
> Sent by: An [log in to unmask]
> informal open
cc
> list set up by
> the UK Serials
Subject
> Group Re: Is IngentaConnect working
for
> <LIS-E-JOURNALS@J you? No it bloody well
isn't.......
> ISCMAIL.AC.UK>
>
>
> 06/22/2005 03:43
> AM
>
>
> Please respond to
> An informal open
> list set up by
> the UK Serials
> Group
> <LIS-E-JOURNALS@J
> ISCMAIL.AC.UK>
>
>
>
>
>
>
> Hello there,
>
> At University of Birmingham we are also having problems accessing 2005
> content on IngentaConnect. We have recently been moving our e-journals
> over to SFX and have therefore been doing quite a lot of link
> checking. As a result we found a list of about 300 titles where we had
> a current subscription but no 2005 access, despite being halfway
> through the subscription year. Although in some cases the titles are
> available on other platforms, we are receiving a number of complaints
> and queries from end users querying access to content on
IngentaConnect.
>
> I have raised this with our subscription agents to see if they have
> more luck with contacting Ingenta about this problem as the direct
> approach doesn't seem to be working judging by the number of postings!
>
> Best Wishes
> Sarah
>
> Sarah Pearson
> E-Resources & Serials Advisor
> Information Services
> University of Birmingham
> Edgbaston
> Birmingham, B15 2TT
> W. Midlands
> tel: 0121 414 5825
> email: [log in to unmask]
>
>
> -----Original Message-----
> From: An informal open list set up by the UK Serials Group
> [mailto:[log in to unmask]] On Behalf Of C.E.Seagrove
> Sent: 22 June 2005 08:18
> To: [log in to unmask]
> Subject: Re: Is IngentaConnect working for you? No it bloody well
> isn't.......
>
> We have had problems with access to Taylor & Francis, OUP and
> Professional Publishing. It is now nearly 10 days since I last emailed
> their customer service (we don't pay the extra so we can phone) and
> surprise, surprise I still haven't had a reply. We really are in a
> position now where we have little choice but to remove Ingenta Connect
> as a primary link unless we can't get get online access through
another provider!
>
> This is all a real shame as I used to find Ingenta customer service
> really helpful.
>
> Carol Seagrove
> Support Services Librarian
> Support Services, Pilkington Library, Loughborough University,
> Loughborough, Leics LE11 3TU
> Tel: 01509 222348 Fax: 01509223993
> ----- Original Message -----
> From: "Aken, Stephanie" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Tuesday, June 21, 2005 8:39 PM
> Subject: Re: Is IngentaConnect working for you? No it bloody well
> isn't.......
>
>
> I agree that IngCon just isn't working for us regarding activation
> issues. Taylor & Francis titles have possibly been the worst
nightmare.
> 2005 access was only available for some titles when I was updating our
> database in Apri, then it was available almost across all titles (at
> least, the ones that had been activated previously, not the titles new
> to T & F), and just when I had decided it was safe to begin activating
> the remainder, the 2005 access disappeared again. I suspect the
> temporary access was during the extended gracing period when we all
> complained last round, but now I am faced with trying to activate 2005
> access for well over 200 titles when most already have registered
> content through 2004 (which makes the admin part even more
> "challenging"). Most of the Dekker content, of course, hasn't been
> moved to Ingenta, but that's another issue entirely. I clearly saved
> the best for last (T & F) for my annual cleanup. I'm not envisioning
> that an ERM system will help much with these issues?
>
> Stephanie Nicely Aken, Electronic Resources Coordinator, University of
> Kentucky Libraries William T. Young Library University of Kentucky 500
> S. Limestone Lexington, KY 40506-0456
> phone: (859) 257-0500, ext. 2050
> fax: (859) 257-0508
> [log in to unmask]
>
>
> -----Original Message-----
> From: An informal open list set up by the UK Serials Group
> [mailto:[log in to unmask]] On Behalf Of Daldy, Bertrand W
> Sent: Tuesday, June 21, 2005 1:18 PM
> To: [log in to unmask]
> Subject: Re: Is IngentaConnect working for you? No it bloody well
> isn't.......
>
> Dear Ms Sansome and to anybody else....
>
> E-Journal activation problems (in fact e-journal problems generally)
> are a pain in the @*!#. Whenever there is a problem of this sort one
> always feels that it must be working OK for everybody else. Let me
> reassure you that you are not alone. We are having exactly the same
> problems as you are.
> Ingenta always seem strangely reluctant to ever answer an email
> although when you ring them up (we pay to be able to have this
> service) I've always found them to be very helpful and they usually
> activate the problem titles immediately. This approach is fine if you
> have a few titles but I've got a long list of them so I emailed them
> my list. No response yet. Something tells me that I'll be emailing
> them again very soon...
>
> Bertrand Daldy
> Kingston University Library
>
> -----Original Message-----
> From: An informal open list set up by the UK Serials Group
> [mailto:[log in to unmask]] On Behalf Of Anna Sansome
> Sent: 21 June 2005 17:47
> To: [log in to unmask]
> Subject: Is IngentaConnect working for you?
>
> Dear all,
>
> I notice that Lesley Crawshaw posted to the list at the end of April
> thanking Ingenta for resolving the problems with 2005 access. Does
> that mean that I am the only one who is still having problems
> accessing 2005 subs and various other years' issues too? There are
> titles which do not show a subscription at all where we have a
long-standing subscription.
> My
> two most recent examples are both published by SNAME - Marine
> Technology and Journal of Ship Research. We have paid for
> subscriptions to these titles yet there is no "S" next to the titles
> on IngentaConnect. Having dug around on the web, I have found the old
> Ingenta Select pages which allow us access to content up to and
> including 2004. I emailed Ingenta about this on
> 25/05/2005 and 27/05/2005 but have only received an automated
response.
> I
> was also given a suspiciously short subscriber number to set up our
> access to Austrian Studies and, as I expected, this has not worked.
>
> I'd be grateful if you could let me know whether it's just us that's
> still struggling!!
>
> Cheers
> Anna
>
> Anna Sansome
> Electronic Journals Administrator
> UCL - University College London
>
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