Quoting Bernd-Christoph Kaemper <[log in to unmask]>:
> Oh well, that onerous subject again ...
>
> I cannot count how many times I had to intervene on behalf of the
> members of our GASCO Nature Consortium, because of lost access
> (right
> from January until June). In most cases, it turned out that the
> access
> had not been activated. But almost always, the license ID that had
> to
> be entered was exactly the same license ID that was in use before!
> So
> I now gave admins the advise that they should first try to simply
> reenter the license ID that is already associated to most of their
> subs.
>
> But why has the customer to enter license IDs in the first place?
> The
> only valid reason I can see for this is when the account is first
> set up, because he must enter contact addresses, ip addresses and
> all
> that anyway to get the license activated. But after that, the
> update
> of the license IDs should be taken care of by the publisher.
>
> What makes this especially annoying is that the Activation
> e-mails
> that should be sent out automatically to the licensee in many
> cases
> did not arrive. In some cases they went to the wrong persons,
> because
> NPG's main institutional contact is not always identical to the
> local
> account administrator. I have suggested to NPG that they should
> at
> least make sure that all activation messages are automatically
> sent
> out to the e-mail address associated with the local admin account
> but
> they told us it was not currently possible. Therefore it is not
> enough
> to update a local account administrator's e-mail in the admin
> account
> but you must also remember to pass on that address change to NPG
> staff. Why do we have a local admin account if we cannot update
> our
> addresses there once and for all?
>
> Besides this, NPG's use of license IDs for activation is a
> nightmare
> in itself. You only have to make an error in entering the ID and
> you will quite likely have the subscriptions of another site in
> your
> account. And the poor admin at that site will wonder why his subs
> disappeared for no apparent reason. I am not making this up but
> all
> this has actually happened in our consortium several times.
>
> With a deep sigh,
> Bernd-Christoph Kaemper, GASCO Nature Consortium
>
> Louise Cole wrote:
> >
> > Sandra
> >
> > I completely agree. What makes me really fume is when we don't get
> the> se letters until May/June for subscriptions which should have been
> switch> ed on in January. Half the year having gone before we benefit from
> what > we are entitled to.
> >
> > Taylor and Francis have been a major problem for us. I'd also
> mention > MIT who at least send out activation letters but why, when they know
> we h> ave subscribed for another year, can't they sort it out?
> >
> > Louise
> >
> > Louise Cole
> > Electronic Resources Team Leader
> > Health Sciences Library
> > University of Leeds
> > Leeds
> > LS2 9JT
> >
> > tel. 0113 34 35502
> > fax. 0113 34 34381
> >
> > email. [log in to unmask]
> >
> > -----Original Message-----
> > From: An informal open list set up by the UK Serials Group
> [mailto:LIS-> [log in to unmask]] On Behalf Of s morris
> > Sent: 17 June 2005 11:10
> > To: [log in to unmask]
> > Subject: activation of online access
> >
> > I know this has been raised before, but can someone remind me why
> we ha> ve to activate our online access?
> >
> > I've just received a letter from Multilingual Matters Ltd stating
> that > their records show that we may not have activated our online access.
> >
> > Why can they (and other organisations) not activate automatically
> each > new sub? They already have our IP addresses.
> >
> > Later in the letter, the dreaded 'simply' word appears followed by
> 'few> minutes of your time' so you start off ever hopeful, then come to a
> dead> stop by the words 'subscription number' and '...carrier sheet sent
> with > the print journal'.
> >
> > Taylor and Francis/Metapress is another provider that I have
> activation> difficulties with.
> >
> > Sandra.
> >
> > Sandra Morris
> > Electronic Information Development Officer
> > Subject Support & E-Library Team,
> > Information Services,
> > Hugh Owen Library,
> > University of Wales,
> > Aberystwyth,
> > Ceredigion, SY23 3DZ
> >
> ========================> ============
> > Email: [log in to unmask]
> > Phone: 01970 621892
> > FAX: (01970) 622404
> >
> > Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
> > Gwasanaethau Gwybodaeth,
> > Llyfrgell Hugh Owen,
> > Prifysgol Cymru,
> > Aberystwyth,
> > Ceredigion, SY23 3DZ
> >
> ========================> ============
> > Ffon: 01970 621892
> >
> ========================> ============
>
Kent Mulliner Phone: 740-742-2650
Rutland, OH 45775-9675
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