Sandra
I completely agree. What makes me really fume is when we don't get these letters until May/June for subscriptions which should have been switched on in January. Half the year having gone before we benefit from what we are entitled to.
Taylor and Francis have been a major problem for us. I'd also mention MIT who at least send out activation letters but why, when they know we have subscribed for another year, can't they sort it out?
Louise
Louise Cole
Electronic Resources Team Leader
Health Sciences Library
University of Leeds
Leeds
LS2 9JT
tel. 0113 34 35502
fax. 0113 34 34381
email. [log in to unmask]
-----Original Message-----
From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of s morris
Sent: 17 June 2005 11:10
To: [log in to unmask]
Subject: activation of online access
I know this has been raised before, but can someone remind me why we have to activate our online access?
I've just received a letter from Multilingual Matters Ltd stating that their records show that we may not have activated our online access.
Why can they (and other organisations) not activate automatically each new sub? They already have our IP addresses.
Later in the letter, the dreaded 'simply' word appears followed by 'few minutes of your time' so you start off ever hopeful, then come to a dead stop by the words 'subscription number' and '...carrier sheet sent with the print journal'.
Taylor and Francis/Metapress is another provider that I have activation difficulties with.
Sandra.
Sandra Morris
Electronic Information Development Officer
Subject Support & E-Library Team,
Information Services,
Hugh Owen Library,
University of Wales,
Aberystwyth,
Ceredigion, SY23 3DZ
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Email: [log in to unmask]
Phone: 01970 621892
FAX: (01970) 622404
Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
Gwasanaethau Gwybodaeth,
Llyfrgell Hugh Owen,
Prifysgol Cymru,
Aberystwyth,
Ceredigion, SY23 3DZ
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Ffon: 01970 621892
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