Just a few words about experience of a small publisher
(www.turpion.org).
We enable online access to full-text articles within three working
days of a Subscribing Institution registering on our website, and the
library is then notified via email. It is important to pass through
online registration, and then in addition to full-text articles
archive to access our web-based usage data reports, available directly
to library administrators.
Once registered, a library need not register again - access is updated
automatically upon renewal to the 'Print+Online' or 'Online Only'
option. In the case of customer number change, it is our internal
problem to sort it out.
We give a three-month grace period during the renewal season to
continue online access to the subscribed titles.
Lev Malov
Manager, Administration and Marketing
Turpion-Moscow Ltd
47 Leninsky pr.
Moscow 119991
Russia
Tel: +7 095 135 6417
Fax: +7 095 135 8860
E-mail: [log in to unmask]
URL: http://www.turpion.org
************************************
Monday, January 17, 2005, 1:22:32 PM, you wrote:
LNMLl> Yes indeed. I can see no reason why the publishers shouldn't do this for us
LNMLl> at the point the subscription is placed or renewed. Maybe there are good
LNMLl> reasons - anyone like to comment?
LNMLl> And also why in many cases do we need to fill out new license agreements
LNMLl> each year for journals we are simply renewing? Couldn't the existing
LNMLl> license apply until the subscription ceases?
LNMLl> Nick
LNMLl> Nicholas Lewis
LNMLl> Electronic Services Librarian
LNMLl> University of East Anglia
LNMLl> -----Original Message-----
LNMLl> From: An informal open list set up by the UK Serials Group
LNMLl> To: [log in to unmask]
LNMLl> Sent: 17/01/05 09:59
LNMLl> Subject: Re: CHEST Subscription Gracing .... and 'activation'
LNMLl> On a more general note, I'm afraid I've never quite understood why
LNMLl> activation by the librarian is very often needed. Sometimes, even when
LNMLl> we've
LNMLl> filled out a licence (sometimes but not always required) and given our
LNMLl> IP
LNMLl> addresses, we still have to go through the time-consuming process of
LNMLl> activating online access (sometimes made more difficult because we do
LNMLl> not
LNMLl> have ready access to the appropriate subscription number).
LNMLl> When an order is processed the print version is simply despatched, but
LNMLl> to
LNMLl> get the online version an extra step has to be carried out by the
LNMLl> subscriber.
LNMLl> Sandra Morris
LNMLl> Electronic Information Development Officer
LNMLl> Subject Support & E-Library Team,
LNMLl> Information Services,
LNMLl> Hugh Owen Library,
LNMLl> University of Wales,
LNMLl> Aberystwyth,
LNMLl> Ceredigion, SY23 3DZ
LNMLl> ====================================
LNMLl> Email: [log in to unmask]
LNMLl> Phone: 01970 621892
LNMLl> FAX: (01970) 622404
LNMLl> Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
LNMLl> Gwasanaethau Gwybodaeth,
LNMLl> Llyfrgell Hugh Owen,
LNMLl> Prifysgol Cymru,
LNMLl> Aberystwyth,
LNMLl> Ceredigion, SY23 3DZ
LNMLl> ====================================
LNMLl> Ffon: 01970 621892
LNMLl> ====================================
LNMLl> -----Original Message-----
LNMLl> From: An informal open list set up by the UK Serials Group
LNMLl> [mailto:[log in to unmask]] On Behalf Of Stephen Welch
LNMLl> Sent: 14 January 2005 17:14
LNMLl> To: [log in to unmask]
LNMLl> Subject: Re: CHEST Subscription Gracing
LNMLl> Hi Lesley, thanks for the nice note. I appreciate the opportunity to
LNMLl> discuss
LNMLl> this and look forward to comments from other listserv members.
LNMLl> I will be meeting with our internal customer service group and hope
LNMLl> that
LNMLl> with the publicity around this issue that you've raised on this list, we
LNMLl> can
LNMLl> find ways to solve this problem in the future.
LNMLl> I've already heard from one of our agencies that receives these list
LNMLl> emails
LNMLl> and they want to talk about the problem. So steps in the right direction
LNMLl> look promising!
LNMLl> Best regards,
LNMLl> Steve
LNMLl> On 1/14/05 9:44 AM, "Lesley Crawshaw" <[log in to unmask]> wrote:
>> Hi,
>>
>> I wanted to thank Stephen Welch, for explaining to this list on the
>> 5th January 2005 (and in more detail to myself in a separate email)
>> how the University of Hertfordshire had lost access to CHEST because
>> of variations in our address sent by agencies from one year to the
>> next. I believe this is one of the first times that a publisher has
>> been so open to this list about how such problems can arise, which I
>> personally found very refreshing. Yet, having seen several larger
>> publisher-generated lists of our subscriptions on an annual basis, I
>> know that this is a problem shared by all of us, whether we are
>> agents, publishers, intermediaries or subscribing organizations. Are
>> there other publishers out there who might like to "come out" and give
>> their perspectives on the problems that they face in matching
LNMLl> subscriptions from year to year and how this whole area can be improved?
>>
>> Institutions are also implicated in these problems, because so many of
>> us are constantly undergoing reorganizations (including my own) which
>> may lead to changes in addresses which may lead to loss of access
>> because subscriptions aren't matched up.
>>
>> Cheers
>> Lesley
>>
>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>> Lesley Crawshaw, Faculty Information Consultant, Learning and
>> Information Services, University of Hertfordshire, Hatfield, AL10 9AB
>> UK ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>> e-mail: [log in to unmask]
>> phone: 01707 284662 fax: 01707 284666
>> web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/
>> list owner: [log in to unmask]
>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>
>> -----Original Message-----
>> From: An informal open list set up by the UK Serials Group
>> [mailto:[log in to unmask]] On Behalf Of Stephen Welch
>> Sent: 05 January 2005 18:05
>> To: [log in to unmask]
>> Subject: CHEST Subscription Gracing
>>
>>
>> Hi, my name is Stephen Welch. Iım the Executive Editor for CHEST. My
>> ears are burning! I hope participating in this list will help me get
>> some additional appreciation for the types of problems you all
>> experience with e-journals.
>>
>>
>> Lesleyıs experience is unfortunate, and complicated by the fact that
>> when the agency sent us information for her 2005 subscription, the
>> address was different, including the city (2005 was Hatfield UK, 2004
>> was Hertfordshire UK).
>>
>> Because of the discrepancy we treated the 2005 info as a new account
>> because it did not match what was in our system from 2004. That is why
>> Lesley's organization received a new ID number for their 2005 account,
>> which is why our activation of the grace period didn't solve her
>> access problem and then she had to activate an entirely new account.
>> We sure apologize for the inconvenience sheıs experienced.
>>
>> The good thing to come out of this is that we found out our
>> subscription gracing had not been activated and we have since
>> corrected that problem. In the immortal words of Homer J. Simpson,
LNMLl> "D'oh!"
>>
>> However, we're not sure how to circumvent account info that differs
>> from one year to the next. We will discuss with our agencies to see if
>> there is a way we can try to prevent this in the future.
>>
>> If any others experience similar problems with CHEST, please don't
>> hesitate to contact me.
>>
>>
>> Best regards,
>>
>> Steve
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