We only use skype and MSN for our internal communication within the IT
department.
The advantage is that you know when someone is sitting behind a computer
(can be anywhere) and you can communicate with him. The disadvantage is that
you other persons can also see when your are there.
I use Skype also for my personal communication and when I'm a day off, I
still have Skype running for my friends, but others can also bother me. So I
do not provide my skype/MSN name to everyone.
Regards,
Willem
***********************************
ir. W.F. van Valkenburg
Delft University of Technology
Dienst Technische Ondersteuning
Systems for Education and Research
Mekelweg 6 - LB 2.900
2628 CD Delft
The Netherlands
T +31 (0)15 27 86825
F +31 (0)15 27 86359
E [log in to unmask]
***********************************
-----Original Message-----
From: Blackboard/Courseinfo userslist
[mailto:[log in to unmask]] On Behalf Of AJ Ramsden,
Learning and Research Technology
Sent: maandag 18 juli 2005 16:47
To: [log in to unmask]
Subject: supporting Blackboard users via skype or IM
Dear All,
Flush from my perceived success at using a Blog / Podcast to keep users
updated on service availability / direction at the UoB. I'm now switching
attention to supporting / dealing with daily queries. Therefore,
1. Is anyone using / providing a communication route via skype or instant
messenger from staff/students to their central support teams?
2. If yes, from your experience is there anything I should be aware off
before I add this to our existing email/telephone communication channels?
Any thoughts / feedback would be greatly appreciated ;-)
Cheers
Andy
----------------------
Andy Ramsden,
Learning Technology Adviser,
LTSS
University of Bristol
e-mail: [log in to unmask]
tel: 0117 928 7152 (direct)
skype: andyramsden
blog: www.mobile-learning.blog-city.com
web: http://www.ltss.bris.ac.uk/
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