Dear Colleagues
Note Neil's comment at the bottom of this chip n pin email.
Rita
Rita A Newton
SURFACE Inclusive Design Research Centre
School of Construction and Property Management
The University of Salford
Salford, UK
M5 4WT
[log in to unmask]
Tel +44 (0) 161 295 4600
http://www.inclusive-design.it
http://www.idgo.ac.uk
-----Original Message-----
From: Accessibuilt list [mailto:[log in to unmask]] On Behalf Of
Neil Smith
Sent: 12 September 2005 11:12
To: [log in to unmask]
Subject: Re: [ACCESSIBUILT] Accessible chip and pin card readers
Just to let you know that 'Access to ATMs' was revised in 2002 to reflect
two years of experience in use and public consultation on the revised draft.
The guide does not address Chip and Pin, though information on readability,
viewing heights, reach ranges and pin pad design is applicable.
One of the main problem as already noted is the lack of consistency in the
questions asked and which button you press first! This is applicable to ATMs
and Chip and Pin.
Also we have also moved!
Neil Smith
Senior Access Consultant
Centre for Accessible Environments
70 South Lambeth Road
London SW8 1RL
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Tel/textphone 020 7840 0125 Fax 020 7840 5811
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> Hi Ian,
>
> Yes, that is the document. Doesn't seem to have made much of an
> impact.
>
> John.
>
> John Gregory
> Access Officer
> Cherwell District Council
> Tel. 01295 221630
> Email. mailto:[log in to unmask]
> <mailto:[log in to unmask]>
>
>
>
> -----Original Message-----
> From: Ian Watkins [mailto:[log in to unmask]]
> Sent: 11 September 2005 22:35
> To: [log in to unmask]
> Subject: Re: [ACCESSIBUILT] Accessible chip and pin
> card readers
>
> John,
>
> Is the document you mean;
>
> Access to ATMs-UK design guidelines. By Robert Feeney Associates.
> London:Centre for Accessible Environments. 1999. Available
> from CAE, Nutmeg
> House, 60 Gainsford Street, London SE1 2NY Tel 0207 357 8182
>
> Regards Ian
>
> Ian Watkins BSc MSc NRAC Auditor
> Director
> Consultability Limited
> Spinney Cottage
> High Street
> Dadford
> Bucks
> MK18 5JX
>
> www.consultability.co.uk
>
> Tel: 01280 823863
> Mobile: 07974233894
>
> -----Original Message-----
> From: Accessibuilt list [mailto:[log in to unmask]]
> On Behalf Of
> John Gregory
> Sent: 11 September 2005 21:38
> To: [log in to unmask]
> Subject: Re: Accessible chip and pin card readers
>
> Hi Dave and others,
>
> Yes, agree with you totally. Unfortunately there seems to
> be some kind of
> race going on between the manufacturers of these devices to see who
> can corner the market. Each is trying to impress with a
> different design or
> feature (a little like the Betamax vs VHS in the video
> battle). Don't know
> whether the design will ever stabalise, but hopefully
> somewhere along the
> way the manufacturers might agree on a universal layout
> design. As you say,
> the banks have a big say in this and should be aware of the
> needs of all
> customers. If such institutions demand better design then
> the layout might
> be standardised. Service providers such as shops,
> restaurants and
> supermarkets should also refuse to purchase poorly designed
> C 'n' P machines
> that customers have difficulty with. Consumer power?
>
> Cheers.
>
> John.
>
> -----Original Message-----
> From: Accessibuilt list [mailto:[log in to unmask]]
> On Behalf Of
> Croft Consultants
> Sent: 11 September 2005 16:51
> To: [log in to unmask]
> Subject: Re: [ACCESSIBUILT] Accessible chip and pin card readers
>
> Hi John, Helen Rita
>
> I agree John consistency in layout is critical, preferably the same as
> a telephone, with the number 5 tactile.marked. so long as
> people are aware
> that the hash key is replaced by the double zero on the
> readers.
> there also needs to be consistency with the action buttons
> (menus, cancel,
> clear and enter) from top to bottom on the right of the
> digit keys. I'd
> suggest that the enter was given a vertical or plus tactile
> mark and the
> clear a horizontal to make their action clear.
> the reason a larger board is needed is for people with
> manipulative
> impairments rather than people with visual who if they are
> like me tend to
> be familiar and do not bother to try to read the keys.
> Then a larger privacy hood is needed to ensure the number is
> not read by
> other in the queue or the shop assistant.
> the background and text colour of some of the screens is
> poor, grey text on
> a green screen for example., the best I have found are black
> text on a
> yellow background with characters 25 mm high.
>
> there are similar problems with other cash machines and similar which
> need to be looked into, but as yet I am not sure how widespread
> the problem is.
> I'd be happy to hear any comments on this matter and will
> take it up with
> the banks if needed.
>
> Regards
> Dave
>
> John Gregory wrote:
>
>> Dear Dave and Helen,
>>
>> The problem with Chip 'n' Pin readers is that they do not
> have a
>> universal design in their layout. Most vision impaired
> users of these
>> machines (including myself) would be perfectly happy with
> the
>> technology if they could guarantee that the keys were
> always in the
>> same position. This is not currently the case and thus the
> problems.
>> Making the keys larger or numbers with better contrast
> would help
>> partially sighted users, but do nothing for people who have
> no useful
>> residual vision. The key layout is the crucial factor in
> my opinion.
>>
>> Regards.
>>
>> John.
>>
>> John Gregory
>> Access Officer
>>
>> -----Original Message-----
>> From: Accessibuilt list
> [mailto:[log in to unmask]] On Behalf
>> Of Croft Consultants
>> Sent: 11 September 2005 12:26
>> To: [log in to unmask]
>> Subject: Re: [ACCESSIBUILT] Accessible chip and pin card
> readers
>>
>> Hi Helen
>> Sorry for the delay in responding but I have been waiting
> for information.
>> I have been pursuing this matter with the large multiples
> and petrol
>> station operators for a while. These readers are provided
> by the banks
>> to their design, ASDA have agreed to take up the matter
> with the
>> suppliers of this equipment to attempt to get alternate
> designs. I'll
>> let you know if there is any progress.
>> Regards
>> Dave Croft
>>
>> helen wrote:
>>
>>
>>
>>> Hello all - not sure if this has been discussed already
> but has anyone
>>> come across accessible chip and pin card readers for
> retail
>>> cheque-outs, i.e. with large button tactile numerals and a
> larger
>>> screen with sufficient privacy hood for people with
> impaired sight and
>>> limited finger dexterity?
>>> Thanks in anticipation!
>>> Helen
>>>
>>>
>>>
>>>
>>> *Helen Allen*
>>> *NRAC Access Consultant Member*
>>>
>>> *HADA Ltd*
>>> 79 Boyton Road
>>> London
>>> N8 7AE
>>> t/f: +44 (0) 20 8340 1990
>>> mobile: 07766 815 554
>>> http://www.hada.co.uk
>>>
>>> HADA Ltd is a multi-disciplinary access and design
> consultancy
>>> specialising in inclusive environments and products. We
> specialise in:
>>>
>>> *
>>> Access of audits of existing buildings and design
> appraisals of new
>>> *
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>>> *
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