Hi Dave and others,
Yes, agree with you totally. Unfortunately there seems to be some kind of
race going on between the manufacturers of these devices to see who can
corner the market. Each is trying to impress with a different design or
feature (a little like the Betamax vs VHS in the video battle). Don't know
whether the design will ever stabalise, but hopefully somewhere along the
way the manufacturers might agree on a universal layout design. As you say,
the banks have a big say in this and should be aware of the needs of all
customers. If such institutions demand better design then the layout might
be standardised. Service providers such as shops, restaurants and
supermarkets should also refuse to purchase poorly designed C 'n' P machines
that customers have difficulty with. Consumer power?
Cheers.
John.
-----Original Message-----
From: Accessibuilt list [mailto:[log in to unmask]] On Behalf Of
Croft Consultants
Sent: 11 September 2005 16:51
To: [log in to unmask]
Subject: Re: [ACCESSIBUILT] Accessible chip and pin card readers
Hi John, Helen Rita
I agree John consistency in layout is critical, preferably the same as a
telephone, with the number 5 tactile.marked. so long as people are aware
that the hash key is replaced by the double zero on the readers.
there also needs to be consistency with the action buttons (menus, cancel,
clear and enter) from top to bottom on the right of the digit keys. I'd
suggest that the enter was given a vertical or plus tactile mark and the
clear a horizontal to make their action clear.
the reason a larger board is needed is for people with manipulative
impairments rather than people with visual who if they are like me tend to
be familiar and do not bother to try to read the keys.
Then a larger privacy hood is needed to ensure the number is not read by
other in the queue or the shop assistant.
the background and text colour of some of the screens is poor, grey text on
a green screen for example., the best I have found are black text on a
yellow background with characters 25 mm high.
there are similar problems with other cash machines and similar which need
to be looked into, but as yet I am not sure how widespread the problem is.
I'd be happy to hear any comments on this matter and will take it up with
the banks if needed.
Regards
Dave
John Gregory wrote:
>Dear Dave and Helen,
>
>The problem with Chip 'n' Pin readers is that they do not have a
>universal design in their layout. Most vision impaired users of these
>machines (including myself) would be perfectly happy with the
>technology if they could guarantee that the keys were always in the
>same position. This is not currently the case and thus the problems.
>Making the keys larger or numbers with better contrast would help
>partially sighted users, but do nothing for people who have no useful
>residual vision. The key layout is the crucial factor in my opinion.
>
>Regards.
>
>John.
>
>John Gregory
>Access Officer
>
>-----Original Message-----
>From: Accessibuilt list [mailto:[log in to unmask]] On Behalf
>Of Croft Consultants
>Sent: 11 September 2005 12:26
>To: [log in to unmask]
>Subject: Re: [ACCESSIBUILT] Accessible chip and pin card readers
>
>Hi Helen
>Sorry for the delay in responding but I have been waiting for information.
>I have been pursuing this matter with the large multiples and petrol
>station operators for a while. These readers are provided by the banks
>to their design, ASDA have agreed to take up the matter with the
>suppliers of this equipment to attempt to get alternate designs. I'll
>let you know if there is any progress.
>Regards
>Dave Croft
>
>helen wrote:
>
>
>
>>Hello all - not sure if this has been discussed already but has anyone
>>come across accessible chip and pin card readers for retail
>>cheque-outs, i.e. with large button tactile numerals and a larger
>>screen with sufficient privacy hood for people with impaired sight and
>>limited finger dexterity?
>>Thanks in anticipation!
>>Helen
>>
>>
>>
>>
>>*Helen Allen*
>>*NRAC Access Consultant Member*
>>
>>*HADA Ltd*
>>79 Boyton Road
>>London
>>N8 7AE
>>t/f: +44 (0) 20 8340 1990
>>mobile: 07766 815 554
>>http://www.hada.co.uk
>>
>>HADA Ltd is a multi-disciplinary access and design consultancy
>>specialising in inclusive environments and products. We specialise in:
>>
>> *
>> Access of audits of existing buildings and design appraisals of new
>> *
>> Training
>> *
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>>
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Run by SURFACE for more information on research, consultancy and the
distance taught MSc. in Accessibility and Inclusive Design programme visit:
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