Hi Rita,
To the question of ATMs, the answer as far as people with vision impairment
is concerned is probably less encouraging than C 'n' P. Despite the ATM
Guidance, I have found no evidence of ATM manufacturers taking vision
impairment as a criteria for design. I believe that some ATMs do have the
ability to increase the font size, but this will not assist someone with
little or no sight. The only way I can see this situation improving is if
banks issue 'smart' cards with the relevant information encoded and the
manufacturers design ATMs with the ability to alter their configuration in
line with the individual users requirements. Unfortunately this seems to be
beyond the scope of currentt design thinking and may be a few years away.
Even so, the ability of users with little or no sight to use even the most
sophisticated ATMs would require the machine to emit a verbal announcement
and the individual to carry headphones for security. The other problem is
locating the ATM in the first place, especially in an unfamiliar
environment. Problems, problems, problems.
Cheers.
John.
-----Original Message-----
From: Accessibuilt list [mailto:[log in to unmask]] On Behalf Of
Rita Newton
Sent: 11 September 2005 16:17
To: [log in to unmask]
Subject: Re: [ACCESSIBUILT] Accessible chip and pin card readers
Dear John
Interestingly my local co-op has a large key pad chip and pin with a small
hood, so I'm guessing that the world of Marple shoppers all now know my pin
number.
Sticking with your proposal of key layout being the critical design factor,
which was my thoughts when Helen first emailed but I knew you would chip in,
I'm wondering about other examples in the public realm such as cash machines
and whether the problem has been solved there.
Rita
-----Original Message-----
From: Accessibuilt list [mailto:[log in to unmask]] On Behalf Of
John Gregory
Sent: 11 September 2005 13:49
To: [log in to unmask]
Subject: Re: [ACCESSIBUILT] Accessible chip and pin card readers
Dear Dave and Helen,
The problem with Chip 'n' Pin readers is that they do not have a universal
design in their layout. Most vision impaired users of these machines
(including myself) would be perfectly happy with the technology if they
could guarantee that the keys were always in the same position. This is not
currently the case and thus the problems. Making the keys larger or numbers
with better contrast would help partially sighted users, but do nothing for
people who have no useful residual vision. The key layout is the crucial
factor in my opinion.
Regards.
John.
John Gregory
Access Officer
-----Original Message-----
From: Accessibuilt list [mailto:[log in to unmask]] On Behalf Of
Croft Consultants
Sent: 11 September 2005 12:26
To: [log in to unmask]
Subject: Re: [ACCESSIBUILT] Accessible chip and pin card readers
Hi Helen
Sorry for the delay in responding but I have been waiting for information. I
have been pursuing this matter with the large multiples and petrol station
operators for a while. These readers are provided by the banks to their
design, ASDA have agreed to take up the matter with the suppliers of this
equipment to attempt to get alternate designs. I'll let you know if there is
any progress. Regards Dave Croft
helen wrote:
> Hello all - not sure if this has been discussed already but has anyone
> come across accessible chip and pin card readers for retail
> cheque-outs, i.e. with large button tactile numerals and a larger
> screen with sufficient privacy hood for people with impaired sight and
> limited finger dexterity?
> Thanks in anticipation!
> Helen
>
>
>
>
> *Helen Allen*
> *NRAC Access Consultant Member*
>
> *HADA Ltd*
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> London
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> t/f: +44 (0) 20 8340 1990
> mobile: 07766 815 554
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>
> HADA Ltd is a multi-disciplinary access and design consultancy
> specialising in inclusive environments and products. We specialise in:
>
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> *
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> *
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