Hi John, Helen Rita
I agree John consistency in layout is critical, preferably the same as a
telephone, with the number 5 tactile.marked. so long as people are aware
that the hash key is replaced by the double zero on the readers.
there also needs to be consistency with the action buttons (menus,
cancel, clear and enter) from top to bottom on the right of the digit
keys. I'd suggest that the enter was given a vertical or plus tactile
mark and the clear a horizontal to make their action clear.
the reason a larger board is needed is for people with manipulative
impairments rather than people with visual who if they are like me tend
to be familiar and do not bother to try to read the keys.
Then a larger privacy hood is needed to ensure the number is not read by
other in the queue or the shop assistant.
the background and text colour of some of the screens is poor, grey text
on a green screen for example., the best I have found are black text on
a yellow background with characters 25 mm high.
there are similar problems with other cash machines and similar which
need to be looked into, but as yet I am not sure how widespread the
problem is. I'd be happy to hear any comments on this matter and will
take it up with the banks if needed.
Regards
Dave
John Gregory wrote:
>Dear Dave and Helen,
>
>The problem with Chip 'n' Pin readers is that they do not have a universal
>design in their layout. Most vision impaired users of these machines
>(including myself) would be perfectly happy with the technology if they
>could guarantee that the keys were always in the same position. This is not
>currently the case and thus the problems. Making the keys larger or numbers
>with better contrast would help partially sighted users, but do nothing for
>people who have no useful residual vision. The key layout is the crucial
>factor in my opinion.
>
>Regards.
>
>John.
>
>John Gregory
>Access Officer
>
>-----Original Message-----
>From: Accessibuilt list [mailto:[log in to unmask]] On Behalf Of
>Croft Consultants
>Sent: 11 September 2005 12:26
>To: [log in to unmask]
>Subject: Re: [ACCESSIBUILT] Accessible chip and pin card readers
>
>Hi Helen
>Sorry for the delay in responding but I have been waiting for information.
>I have been pursuing this matter with the large multiples and petrol station
>operators for a while. These readers are provided by the banks to their
>design, ASDA have agreed to take up the matter with the suppliers of this
>equipment to attempt to get alternate designs. I'll let you know if there is
>any progress.
>Regards
>Dave Croft
>
>helen wrote:
>
>
>
>>Hello all - not sure if this has been discussed already but has anyone
>>come across accessible chip and pin card readers for retail
>>cheque-outs, i.e. with large button tactile numerals and a larger
>>screen with sufficient privacy hood for people with impaired sight and
>>limited finger dexterity?
>>Thanks in anticipation!
>>Helen
>>
>>
>>
>>
>>*Helen Allen*
>>*NRAC Access Consultant Member*
>>
>>*HADA Ltd*
>>79 Boyton Road
>>London
>>N8 7AE
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>>
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>>
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