Hello
Just wondering if anyone else has come across this problem.
For the last couple of months or so we have been unable to
download PDF articles from the Blackwell Synergy ejournal
service.
When we click on a PDF link a window pops up asking whether
we want to open or save the file, and mentions something
about ActiveX. When we click on 'yes' we are told:
"Internet Explorer cannot download xxxxx from
ww.blackwell-synergy.com. Internet Explorer was not able
to open the Internet site. The requested site is either
unavailable or cannot be found. Please try again later."
However, if we right-click the PDF link and select 'open
link' the file opens completely normally.
I have been in touch with Synergy and our own network
support team, both of which seem to think the problem lies
with the other.
So now I'm a bit stuck.
Any advice?
Thanks
Catrin
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Catrin Sly
Electronic Journals
ISS - Information Resources
King's College London
Maughan Library & ISC
Chancery Lane
London WC2A 1LR
020 7848 1256
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