We are running another session this year on Service Level Agreements, with Lawraine Wood. Acting on the feedback from last time, we would like to include a couple of case studies using real examples of librarians who have negotiated SLAs.
Would anyone like to volunteer their services? The course is on 22nd June at the YHA Manchester. We will pay travel expenses and you can even have lunch!!
Please let me know if you are interested and I will give you further details of the day's programme.
Thanks
Shan
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