Hi Andy
The topic can be found in the Knowledge Base of
http://behind.blackboard.com in the folder of Troubleshooting under
either Bb Learning System App Packs or Bb Learning System Rel 6.1. I
discovered this when I search the KB with the words "login error".
Hope this is useful.
Samuel. 25 Apr 2005
-----Original Message-----
From: Andy Turner [mailto:[log in to unmask]]
Sent: 25 April 2005 10:56
To: [log in to unmask]
Subject: Re: Login Error - Will this solution found at
behind.blackboard.com help?
Hello
Could Samuel, or another list subsciber, please provide a URL or
reference for this item in the Knowledge Base - I can't locate it.
And is this purely a v6 problem?
many thanks
Andy Turner
On 20 Apr 2005, at 11:25, Samuel Y Leung wrote:
> Knowledge Base
>
> Users must login twice when not entering through the Gateway page
>
> Symptoms:
>
> <?xml:namespace prefix =3D o ns =3D
> "urn:schemas-microsoft-com:office:office" />
>
> A user has to log in twice if they access the login page
> directly, without going through the gateway page. In Release 6.1, the
> user will receive the message: "Challenge Token null". In Release
> 6.0.11 the user will receive the message =93Could not login. The
> username or password is incorrect.=94=20
>
> =09
>
> =09
>
> Resolution:
>
> When a user bypasses the Gateway page, a session is not
> created
> to the database and it results in the issue that users are seeing
> where they have to login twice. There are two posible workarounds:
>
> =20
>
> First, a user bookmarks the login page and not the gateway
> page.
>
>
> Second, a redirect page is used or a link from a main website
> to
> the login page is used. In order to log in cleanly the first time, the
> user will have to get the session created by going through the Gateway
> page. Enterprise clients can use the option of Portal Direct Entry to
> avoid going through a separate login screen. =09
Andy Turner
Online Systems Manager
Thames Valley University
Reading College campus
Kings Road
Reading
Berkshire RG1 4HJ
Tel. 0118 967 5021
Fax. 0118 967 5019
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