Hi Ian,
Yes, that is the document. Doesn't seem to have made much of an impact.
John.
John Gregory
Access Officer
Cherwell District Council
Tel. 01295 221630
Email. mailto:[log in to unmask]
<mailto:[log in to unmask]>
-----Original Message-----
From: Ian Watkins [mailto:[log in to unmask]]
Sent: 11 September 2005 22:35
To: [log in to unmask]
Subject: Re: [ACCESSIBUILT] Accessible chip and pin
card readers
John,
Is the document you mean;
Access to ATMs-UK design guidelines. By Robert Feeney
Associates.
London:Centre for Accessible Environments. 1999. Available
from CAE, Nutmeg
House, 60 Gainsford Street, London SE1 2NY Tel 0207 357 8182
Regards Ian
Ian Watkins BSc MSc NRAC Auditor
Director
Consultability Limited
Spinney Cottage
High Street
Dadford
Bucks
MK18 5JX
www.consultability.co.uk
Tel: 01280 823863
Mobile: 07974233894
-----Original Message-----
From: Accessibuilt list [mailto:[log in to unmask]]
On Behalf Of
John Gregory
Sent: 11 September 2005 21:38
To: [log in to unmask]
Subject: Re: Accessible chip and pin card readers
Hi Dave and others,
Yes, agree with you totally. Unfortunately there seems to
be some kind of
race going on between the manufacturers of these devices to
see who can
corner the market. Each is trying to impress with a
different design or
feature (a little like the Betamax vs VHS in the video
battle). Don't know
whether the design will ever stabalise, but hopefully
somewhere along the
way the manufacturers might agree on a universal layout
design. As you say,
the banks have a big say in this and should be aware of the
needs of all
customers. If such institutions demand better design then
the layout might
be standardised. Service providers such as shops,
restaurants and
supermarkets should also refuse to purchase poorly designed
C 'n' P machines
that customers have difficulty with. Consumer power?
Cheers.
John.
-----Original Message-----
From: Accessibuilt list [mailto:[log in to unmask]]
On Behalf Of
Croft Consultants
Sent: 11 September 2005 16:51
To: [log in to unmask]
Subject: Re: [ACCESSIBUILT] Accessible chip and pin card
readers
Hi John, Helen Rita
I agree John consistency in layout is critical, preferably
the same as a
telephone, with the number 5 tactile.marked. so long as
people are aware
that the hash key is replaced by the double zero on the
readers.
there also needs to be consistency with the action buttons
(menus, cancel,
clear and enter) from top to bottom on the right of the
digit keys. I'd
suggest that the enter was given a vertical or plus tactile
mark and the
clear a horizontal to make their action clear.
the reason a larger board is needed is for people with
manipulative
impairments rather than people with visual who if they are
like me tend to
be familiar and do not bother to try to read the keys.
Then a larger privacy hood is needed to ensure the number is
not read by
other in the queue or the shop assistant.
the background and text colour of some of the screens is
poor, grey text on
a green screen for example., the best I have found are black
text on a
yellow background with characters 25 mm high.
there are similar problems with other cash machines and
similar which need
to be looked into, but as yet I am not sure how widespread
the problem is.
I'd be happy to hear any comments on this matter and will
take it up with
the banks if needed.
Regards
Dave
John Gregory wrote:
>Dear Dave and Helen,
>
>The problem with Chip 'n' Pin readers is that they do not
have a
>universal design in their layout. Most vision impaired
users of these
>machines (including myself) would be perfectly happy with
the
>technology if they could guarantee that the keys were
always in the
>same position. This is not currently the case and thus the
problems.
>Making the keys larger or numbers with better contrast
would help
>partially sighted users, but do nothing for people who have
no useful
>residual vision. The key layout is the crucial factor in
my opinion.
>
>Regards.
>
>John.
>
>John Gregory
>Access Officer
>
>-----Original Message-----
>From: Accessibuilt list
[mailto:[log in to unmask]] On Behalf
>Of Croft Consultants
>Sent: 11 September 2005 12:26
>To: [log in to unmask]
>Subject: Re: [ACCESSIBUILT] Accessible chip and pin card
readers
>
>Hi Helen
>Sorry for the delay in responding but I have been waiting
for information.
>I have been pursuing this matter with the large multiples
and petrol
>station operators for a while. These readers are provided
by the banks
>to their design, ASDA have agreed to take up the matter
with the
>suppliers of this equipment to attempt to get alternate
designs. I'll
>let you know if there is any progress.
>Regards
>Dave Croft
>
>helen wrote:
>
>
>
>>Hello all - not sure if this has been discussed already
but has anyone
>>come across accessible chip and pin card readers for
retail
>>cheque-outs, i.e. with large button tactile numerals and a
larger
>>screen with sufficient privacy hood for people with
impaired sight and
>>limited finger dexterity?
>>Thanks in anticipation!
>>Helen
>>
>>
>>
>>
>>*Helen Allen*
>>*NRAC Access Consultant Member*
>>
>>*HADA Ltd*
>>79 Boyton Road
>>London
>>N8 7AE
>>t/f: +44 (0) 20 8340 1990
>>mobile: 07766 815 554
>>http://www.hada.co.uk
>>
>>HADA Ltd is a multi-disciplinary access and design
consultancy
>>specialising in inclusive environments and products. We
specialise in:
>>
>> *
>> Access of audits of existing buildings and design
appraisals of new
>> *
>> Training
>> *
>> Design solutions
>>
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