We're developing a pilot programme for local disabled people to carry
out "mystery shopping" exercises at local tourism attractions and
hospitality and leisure businesses. Does anyone have any experience of
this - in particular does anyone know of a list of questions, or a
checkist for such shoppers to use, that we could use as a starting point?
Peter Bates
Research Officer
Merseyside Disability Federation
Greenbank College
Greenbank Lane
Liverpool L17 1AG
(0151) 291-9570
(0151) 291-9569 (textphone & fax)
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