*******************
Linda Ferguson
Deputy Director Learning and Skills Development
NHS NW Health Care Libraries Unit
North West Centre For Learning and Skills
Ground Floor, Brew House
Wilderspool Park
Greenall's Avenue
Warrington WA4 6HL
Direct Line: 01925 644407
Fax: 01925 644401
Mobile: 0797 9711908
Email: [log in to unmask]
Website: www.aditus.nhs.uk
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-----Original Message-----
From: Discussion list for Health Libraries Group HLG members
[mailto:[log in to unmask]]On Behalf Of Patricia England
Sent: 20 October 2005 16:28
To: [log in to unmask]
Subject: Supporting Diverse Users Study Day 25th November


***Apologies for cross posting***

Supporting Diverse Users: HLG Study Day

25th November 2005
Austin Court, Birmingham

Many of us working in health libraries are now supporting users who do not
fit our usual user profile. They may have no previous experience of using
libraries; they may be patients, paramedics or social workers who have only
recently discovered they have access to our services; or health
professionals from overseas working in Britain for the first time.

We welcome this diversity, and more open access policies mean that greater
numbers of people benefit from our knowledge and services. But how do we
best cater for the needs of our expanding user base?

This study day is intended to be a celebration of initiatives put into
place by health librarians to support these users and an opportunity to
explore possibilities and share best practice.

Benefits of Attending
This study day is a great opportunity to explore how you can cater for the
needs of your diverse users. There will be a group work session in the
afternoon to allow delegates to put things into context and think about
implications for their particular information service.

Venue
Austin Court is a prestigious venue in the centre of Birmingham, situated
within the Brindleyplace development, within walking distance of New Street
Station. For more information visit:
http://www.austincourt.co.uk/introduction.htm

Places are limited to 25
Programme

9.30 Registration and tea / coffee.

10.00 Welcome, fire exits, lunch arrangements etc.

10.10 Cultural awareness: Zeba Arif, Team Leader, Women's
Services, Forensic Psychiatry -

10.45 Information Needs of Social Workers: Janet Harrison, Senior
Lecturer, Department of Information Science, Loughborough University and
Pam de Chazal, Editorial Team, BMJ Publishing

11.15 Coffee

11.30 Library Services for Ambulance Staff: Marie Carter, Health
Sciences Librarian / Lead NHS Librarian for Shropshire, Francis Costello
Library-

12.00 The Knowledge and Information Centre: Patients as users:
Liz Fairclough, Knowledge and Information Manager, Guy's and St Thomas' NHS
Trust -

12.30 Lunch

1.30 Training needs of library staff within the context of
Widening Participation: Pauline Blagden, Service Development Librarian, St
Mary's Hospital, Portsmouth -

2.00 Briefing on group work

2.15 Group work: Exploring solutions. A guest speaker will
facilitate each group.

3.15 Plenary - learning from each other: a chance to report back
from group work, share what you have learnt, and raise any final questions.

3.45 Evaluation and close.
 
FEES:
HLG Member: £77.00 + VAT (£13.50) = £90.50
Non-member: = £96.00 + VAT (£16.80) = £112.80

To Book a place, please contact:

Emily Hurt: [log in to unmask] Tel: (01227) 782414
or
Pat England: [log in to unmask] Tel: (0207) 815 6637