We have a number of students using JAWS screen reader and recently have
had notice that when they try to download word attachments that are
posted on Blackboard - Internet Explorer will normally crash with a
MSHTML.dll error. We are able to replicate this problem and have yet to
find a setup that does reliably load the attachment each time without
crashing whilst JAWS is loaded.
If you do have access to this screen reader at your institution could
you just try accessing a word attachment and see if all works OK - it
could be some regional setting that we are not aware of. As you can see
below the response from the manufacturers of JAWS was not helpful and
indicates there may be other issues we are unaware of.
We are using Blackboard 6.1 and JAWS version 6
Regards
Rob Howe
The University of Northampton
-----Original Message-----
From: Grant Downey [mailto:[log in to unmask]] On Behalf Of
Support
Sent: 21 November 2005 20:31
To: [log in to unmask]
Subject: RE: Software Technical Support Request
Dear Rob:
Thank you for contacting Freedom Scientific Support.
We are very sorry, but we do not have any support for the Blackboard
Learning Environment. There are known issues with JAWS and that
particular system not working together. We are sorry
If you have any additional questions, please don't hesitate to contact
us.
Thank you for choosing Freedom Scientific!
If replying to this message, Be sure to include all previous
correspondence pertaining to this issue so that we might more quickly
assist you.
Regards,
Grant Downey
Technical Support Specialist
Freedom Scientific
Phone support: 727 803 8600, option #2
E-mail Support: [log in to unmask]
Visit our website at:
http://www.freedomscientific.com
Our Mission
To develop, manufacture and market innovative technology-based products
and services that those with vision impairments and learning
disabilities use to change their world.
-----Original Message-----
From: [log in to unmask] [mailto:[log in to unmask]]
Sent: Thursday, November 17, 2005 5:32 AM
To: hardwaresupport
Subject: Software Technical Support Request
Subject = Software Technical Support Request ========== User Name = Rob
Howe Phone = (01604) 892483 Email = [log in to unmask] Product
Name = JAWS for Windows WIN Version
Video Card = Intel(R) 82852/82855 GM/GME Graphics Problem Brief
Description= Internet Explorer Crash when accessing Word attachments
using the Blackboard Learning Environment
Problem Messages = MSHTML.dll casued Internet Explorer to crash.
Offset: 001bb899
Mod ver: 6.0.2900.2769
App ver 6.0.2900.2180
This problem is also happening on machines with earlier versions of JAWS
(eg 6.00.410)
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