It is becoming more and more important to demonstrate the economic impact
of libraries and information services to management or client environment.
For the very first time, these important management issues have been tailor-
made in a course context for library managers.
Where and when
Tilburg University, the Netherlands. Sunday evening 27 up to and including
Tuesday 29 June 2004.
Target group
Those working in libraries and knowledge centres as directors, librarians,
senior managers, deputy managers, department managers and at those aspiring
to these positions. Participants will rapidly be able to apply the acquired
skills to their own organisation as they will learn - by means of case
studies and the associated practical appraoch - to deal with the problems
and challenges that different organisations face.
Subjects
The issues of the organisational benefits from libraries or information
services, expressed in Return of Investment, business case, fluctuating
budgets, financial and functional models, and the activities and
responsibilities connected to these topics.
Course director
Boyd Hendriks, General manager, Informationland, UK/NL, accompanied many
companies and governmental organisations in the professionalisation and
transformation of their information and knowledge processes. Boyd invented
knowledge measuring instruments and knowledge mapping tools and
successfully applied them to several organisations.
Programme
Sunday, 27 June 2004
* Welcome Buffet
Monday, 28 June 2004
* Welcome and introduction to the course (Boyd Hendriks, Managing director,
Informationland, NL/UK)
* ROI for knowledge management initiatives (Kevin Cookman, Head Knowledge
Solutions, The Chalfont Project Organisational Architects, Innovation Labs,
UK)
* Case study: the DSM corporate library in times of acquisition (Joost
Moonen, Manager Information Services, DSM, NL)
* Economic impact assessment (Caroline Pung, Head of Strategy & Planning,
The British Library, UK)
* Workshop on different ROI-cases (Boyd Hendriks, Managing director,
Informationland, NL/UK)
* Joint dinner
Tuesday, 29 June 2004
* Performance indicators of information management (Angela Abell, Director
and Senior Advisor, TFPL, UK)
* Case study: the reorganisation and downsizing of the PCM Landelijke
Dagbladen library (Wil Roestenburg, Head Information & Documentation, PCM
Landelijke Dagbladen, NL)
* Transforming and downsizing corporate libraries (Frank Lekanne Deprez,
Director, ZeroSpace Advies B.V., NL)
* Workshop presentations by participants (Boyd Hendriks, Managing director,
Informationland, NL/UK)
* Optional Tour of the Tilburg University library
Website http://www.ticer.nl/04roi/
Registration, via http://www.ticer.nl/form/form04.htm.
More information can be found on the Ticer website, via
http://www.ticer.nl/plans.htm.
Organisation
The courses are organised by Ticer B.V., known from the International
Summer School on the Digital Library, in cooperation with Tilburg
University in the Netherlands, the Los Alamos National Laboratory Research
Library in the USA, the CERN Scientific Information Service in Switzerland,
Informationland in the Netherlands/UK, the Netherlands Association for
Library, Information, and Knowledge Professionals (NVB), Heriot-Watt
University in the UK, and University of Leeds in the UK.
Courses in 2004
In 2004 the International Ticer School, formerly known as the International
Summer School on the Digital Library, will offer the following library
management courses.
* The Digital Library and e-Publishing for Science, Technology, and
Medicine (4.5 days)
CERN, Geneva, Switzerland, 13-18 June 2004
* Return on Investment for Libraries and Information Services (2 days)
Tilburg University, the Netherlands, 27-29 June 2004
* Electronic Resources and Electronic Publishing (3 days)
Tilburg University, the Netherlands, 10-13 August 2004
* Library Strategy and Key Issues for the Future (2 days)
Tilburg University, the Netherlands, 15-17 August 2004
* Change: Making it Happen in your Library (3 days)
Tilburg University, the Netherlands, 17-20 August 2004
Contact
Ticer B.V.
Ms Anja Huijben and Ms Esther Bruls
P.O. Box 4191
5004 JD Tilburg
The Netherlands
T. +31 - 13 - 466 8310
F. +31 - 13 - 466 8383
E. [log in to unmask]
URL http://www.ticer.nl/
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