Giving a good answer 
2 March 2004, London
This workshop will highlight the key skills required and examine the processes involved from the initial encounter with an enquirer through to the definition, searching and response. The diversity of sources that must be considered in order to respond effectively to both new and more familiar demands for help in library and information services will also be covered.
For more details about the workshop programme, who would benefit from attending and the fees view: 
<http://www.cilip.org.uk/training_events/cilip_courses/c40615.html> 


Managing budgets to deliver objectives (two days)
3 & 4 March 2004, London
This two-day workshop is designed to equip participants with the skills necessary to manage and control unit budgets to deliver service objectives, interpret financial information to assess year-end financial performance, with occasional help from accounting support staff.
For more details about the workshop programme, who would benefit from attending and the fees view: 
<http://www.cilip.org.uk/training_events/cilip_courses/c40616.html> 


Essential skills for library & information workers in schools NEW
9 March 2004, London
This new workshop is designed for administrative/support staff who do not have any formal library qualifications and/or little experience of working in a library. The day will cover the basics of library organisation as it relates to the school environment and covers some of the key skills required.
For more details about the workshop programme, who would benefit from attending and the fees view: 
<http://www.cilip.org.uk/training_events/cilip_courses/c40617.html>


People skills for delivering and implementing knowledge management 
10 March 2004, London
This workshop is designed to help you consider the "soft" skills rather than the technical skills you need to be effective in participating in the knowledge management activities within your organisation, e.g. influencing, negotiation and persuasion skills.
For more details about the workshop programme, who would benefit from attending and the fees view: 
<http://www.cilip.org.uk/training_events/cilip_courses/c40618.html> 

Supervisory skills 
16 March  2004, London
Designed for those who are new to supervising others, this workshop will develop participants' ability to undertake responsibility for supervising colleagues.
For more details about the workshop programme, who would benefit from attending and the fees view: 
<http://www.cilip.org.uk/training_events/cilip_courses/c40619.html> 

Managing paper 
18 March  2004, London
This is a practical workshop for those wishing to take control of the paper they have to handle in the course of their work. This workshop will enable participants to reduce the amount of paper that arrives at their desk, and to deal with it quickly and effectively.
For more details about the workshop programme, who would benefit from attending and the fees view: 
<http://www.cilip.org.uk/training_events/cilip_courses/c40621.html> 


Innovative use of physical space for knowledge management 
23 March 2004, London
This practical workshop will give library and information professionals an opportunity to explore creative approaches to make effective and innovative use of their existing working space. 
During the event participants will be encouraged to think afresh about the nature of space. They will be introduced to space design skills and will work on practical design case studies.
For more details about the workshop programme, who would benefit from attending and the fees view: 
<http://www.cilip.org.uk/training_events/cilip_courses/c40623.html> 


Competitive intelligence skills for information professionals
23 March 2004, Birmingham
Competitive Intelligence (CI) is increasingly seen as a distinct business management discipline, which provides an input into a whole range of decision-making processes. There are significant opportunities for mainstream library and information professionals who are ambitious enough to move beyond the traditional passive role of library and information units to a service more focussed on, and driven by, business outcomes.
For more details about the workshop programme, who would benefit from attending and the fees view:
<http://www.cilip.org.uk/training_events/cilip_courses/c40622.html> 


Making your mark: agile influencing skills
25 March 2004, London
This new one day workshop will help information managers to make their mark within their organisation. It will demonstrate the increasing need for influencing skills, provide a toolkit of techniques and give practice in essential skills.
For more details about the workshop programme, who would benefit from attending and the fees view:
<http://www.cilip.org.uk/training_events/cilip_courses/c40625.html> 


Fundraising for library & information services
31 March 2004, London
A day aimed at library and information staff working in the voluntary and academic sectors. Participants will gain a basic understanding of fundraising in order to identify sources of funds and make successful applications to Trusts and other public bodies.
For more details about the workshop programme, who would benefit from attending and the fees view:
<http://www.cilip.org.uk/training_events/cilip_courses/c40626.html>