Colleagues
As part of research into the underlying causes of queues, I am studying deliberate actions taken to make people wait longer. This includes "systematic soldiering" by booking office clerks and check-in staff, as well as situations where the majority paying a standard fare are compelled to wait because "no queuing" is an element of product differential for a first class ticket. Other causes include enforced waiting in order to persude supplicant passengers to offer bribes, or to emphasise the superior status of the "server" to the "customer", though this is more common in hospitals than in transport. Does anyone have a) examples of such enforced queuing to offer themselves or b) examples from literature. I am not concerned with road traffic queues nor with queues that arise from systems failures or capacity problems.
David Stewart-David
Research Associate
Northumbria University
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