We are in the process of changing our referral process and have a similar
system which we are implementing. Briefly the process follows....referral
in--case administrators deal and manage--over seen by and problems/
disability issues are delt with OH Consultant. Short term absence is delt
with by manager. Safety advisor in the field deal with safety/ disability/
risk assessments and other issues.
Kindly keep me updated with how your process is running and problems
etc...we beleive this is the way forward and at this time is working well.
Gill
-----Original Message-----
From: Claire [mailto:[log in to unmask]]
Sent: 24 May 2004 20:51
To: [log in to unmask]
Subject: Case Management
I am currently working as a 'triage advisor'. I am interested in
information from anyone who has a similar role. Other titles include help-
desk advisors.
My job involves 'triaging' all referrals to the occupational health
department. If the cases are not work related they are dealt with by
myself. If the case involves advice or a simple referral to a third party
I would also case manage.
However, if the case is long standing or complicated I would pass it on to
the regional occupational health advisor to case manage.
Our cases should not remain 'open' for longer than 24-48 hours.
Benefits of this role appears to be a faster turnaround time for referrals
and reducing the workload of the regional occupational health advisors.
I would be interested in the ratio of 'triage' advisors to employees in
other business settings, processes adopted and benefits/cost effectiveness
gained from the role.
~~~~~~~~~~~~~~~
Please remove this footer before replying.
For list archives and documents, go to
http://www.jiscmail.ac.uk/lists/occ-health.html for list archives
For jobs in Occupational Health, go to
http://uk.groups.yahoo.com/group/OHJobs/
.sophos.3.81.05.24.
Emails aren't always secure, and they may be intercepted or changed after they've been sent. Abbey doesn't accept liability if this happens. If you think someone may have interfered with this email, please get in touch with the sender another way.
This message doesn't create or change any contract. Abbey doesn't accept responsibility for damage caused by any viruses contained in this email or its attachments. Emails may be monitored.
If you've received this email by mistake, please let the sender know at once that it's gone to the wrong person and then destroy it without copying, using, or telling anyone about its contents.
Abbey National plc Reg. No 2294747, and Inscape Investments Limited Reg. No. 3839455 are registered in England and have their Registered Offices at Abbey National House, 2 Triton Square, Regent's Place, London, NW1 3AN.
Abbey National plc and Inscape Investments Limited are authorised and regulated by the Financial Services Authority. Abbey National plc only advises on its own life assurance, pension and collective investment scheme products. Inscape Investments Limited is a member of the Abbey Marketing Group and provides OEICS, PEPS and ISAs. Abbey and Inscape are registered trademarks of Abbey National plc.
~~~~~~~~~~~~~~~
Please remove this footer before replying.
For list archives and documents, go to
http://www.jiscmail.ac.uk/lists/occ-health.html for list archives
For jobs in Occupational Health, go to
http://uk.groups.yahoo.com/group/OHJobs/
|