Claire, I would be interested in what type of organisation you are working,
and is it Public or Private Sector?. Bob
----- Original Message -----
From: "Claire" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, May 24, 2004 8:51 PM
Subject: Case Management
> I am currently working as a 'triage advisor'. I am interested in
> information from anyone who has a similar role. Other titles include help-
> desk advisors.
> My job involves 'triaging' all referrals to the occupational health
> department. If the cases are not work related they are dealt with by
> myself. If the case involves advice or a simple referral to a third party
> I would also case manage.
> However, if the case is long standing or complicated I would pass it on to
> the regional occupational health advisor to case manage.
> Our cases should not remain 'open' for longer than 24-48 hours.
> Benefits of this role appears to be a faster turnaround time for referrals
> and reducing the workload of the regional occupational health advisors.
> I would be interested in the ratio of 'triage' advisors to employees in
> other business settings, processes adopted and benefits/cost effectiveness
> gained from the role.
>
> ~~~~~~~~~~~~~~~
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>
> For list archives and documents, go to
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>
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> http://uk.groups.yahoo.com/group/OHJobs/
>
>
~~~~~~~~~~~~~~~
Please remove this footer before replying.
For list archives and documents, go to
http://www.jiscmail.ac.uk/lists/occ-health.html for list archives
For jobs in Occupational Health, go to
http://uk.groups.yahoo.com/group/OHJobs/
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