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From: Emerald [mailto:[log in to unmask]]
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To: Ruth Mitchell
Subject: Emerald Alert Service Update: Issue 6 IJCHM
Dear Ruth Mitchell
Now available via Emerald Fulltext Volume 16 Issue 6 of International
Journal of Contemporary Hospitality Management
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Table of contents follows:-
Title: Dealing with complaints in services
Author: Patrick McCole
Pages: 345-354
Keywords: Complaints; Service Industries; Service Failures; Customer
Satisfaction Article Type: Theoretical with Worked Example Content
Indicators: Research - *** Practice - * Originality - ** Readability -
**
Title: The relevance of profiling travel activities for improving
destination marketing strategies
Author: Rob Law; Catherine Cheung; Ada Lo
Pages: 355-362
Keywords: Hong Kong; Travel; Tourism; Leisure Activities Article Type:
Survey Content Indicators: Research - ** Practice - * Originality - *
Readability - **
Title: Whole brain leadership development for hospitality managers
Author: Dana V Tesone
Pages: 363-368
Keywords: Leadership; Leadership Development; Competences; Learning
Styles Article Type: Wholly Theoretical Content Indicators: Research -
*** Practice - * Originality - ** Readability - **
Title: Accession to the World Trade Organization: challenges for China's
travel service industry
Author: Hanqin Qiu Zhang
Pages: 369-372
Keywords: Travel; Service Industries; Free Markets; Small Enterprises;
China Article Type: Comparative/evaluators Content Indicators: Research
- * Practice - ** Originality - ** Readability - **
Title: Perceived quality and price: their impact on the satisfaction of
restaurant customers
Author: Marta Pedraja Iglesias; M Jesus Yag|e Guillin
Pages: 373-379
Keywords: Catering Industry; Quality; Prices; Customer Satisfaction;
Spain Article Type: Theoretical with Application in Practice Content
Indicators: Research - *** Practice - * Originality - * Readability -
**
Title: Evaluating service quality in a UK hotel chain: a case study
Author: Jiju Antony; Frenie Jiju Antony; Sid Ghosh
Pages: 380-384
Keywords: Customer Services Quality; Hotel and Catering Industry; Case
Studies; Servqual; United Kingdom Article Type: Case Study Content
Indicators: Research - ** Practice - ** Originality - * Readability -
**
Title: Customer satisfaction and waiting staff
Author: J.D. Pratten
Pages: 385-388
Keywords: Customer Satisfaction; Hotel and Catering Industry; Employees
Article Type: Comparative/evaluators Content Indicators: Research - *
Practice - ** Originality - * Readability - **
Title: The influence of organisational structure on entrepreneurial
orientation and expansion performance
Author: Levent Altinay; Mehmet Altinay
Pages: 334-344
Keywords: Entrepreneursialism; Organizational Structures; Decision
Making; Business Development; Hotels Article Type: Case Study Content
Indicators: Research - *** Practice - * Originality - ** Readability -
**
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