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From: Emerald [mailto:[log in to unmask]]
Sent: None
To: Ruth Mitchell
Subject: Emerald Alert Service Update: Issue 5 IJCHM
Dear Ruth Mitchell
Now available via Emerald Fulltext Volume 16 Issue 5 of International
Journal of Contemporary Hospitality Management
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Table of contents follows:-
Title: Employees' interference with the distribution of guest
satisfaction questionnaires
Author: Yaniv Poria
Pages: 321-324
Keywords: Customer Satisfaction; Surveys; Distribution Article Type:
Survey Content Indicators: Research - ** Practice - ** Originality - **
Readability - ***
Title: Service failure recovery in China
Author: Vincent P Magnini; John B Ford
Pages: 279-286
Keywords: Hotels; Hospitality Management; Training; China Article Type:
Literature Review Content Indicators: Research - ** Practice - ***
Originality - ** Readability - ***
Title: Industry-specific and general environmental factors impacting on
hotel employment
Author: Kevin K.F. Wong
Pages: 287-293
Keywords: Hotels; Employees; Rooms
Article Type: Theoretical with Worked Example Content Indicators:
Research - ** Practice - ** Originality - * Readability - **
Title: Creating economic value in the US airline industry: are we
missing the flight?
Author: Melih Madanoglu; David Y Chang; Yung-Hui Chu
Pages: 294-298
Keywords: Airlines; Economic Value Added; Cost of Capital Article Type:
Theoretical with Worked Example Content Indicators: Research - ***
Practice - * Originality - ** Readability - **
Title: Explaining the performance of a new public service visitor
attraction shop
Author: Lesley-Ann Wilson; Emily Boyle
Pages: 299-308
Keywords: Public Services; Shops; Leisure Activities Article Type: Case
Study Content Indicators: Research - ** Practice - *** Originality - **
Readability - ***
Title: Destination image: to see or not to see?
Author: Christopher J White
Pages: 309-314
Keywords: Tourism; Psychology; Marketing Strategy Article Type:
Literature Review Content Indicators: Research - * Practice - **
Originality - * Readability - **
Title: Those who serve drinks: a study of barstaff
Author: John D Pratten
Pages: 315-320
Keywords: Customer Satisfaction; Training Article Type: Literature
Review Content Indicators: Research - * Practice - ** Originality - *
Readability - **
Title: A profile of Turkish tourism
Author: Cengiz Demir
Pages: 325-328
Keywords: Tourism; Turkey; Economics; Entrepreneurs Article Type: Case
Study Content Indicators: Research - ** Practice - * Originality - *
Readability - **
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