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From: Emerald [mailto:[log in to unmask]]
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To: Ruth Mitchell
Subject: Emerald Alert Service Update: Issue 4 IJCHM
Dear Ruth Mitchell
Now available via Emerald Fulltext Volume 16 Issue 4 of International Journal of Contemporary Hospitality Management
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Table of contents follows:-
Title: Plan to do it right: and plan for recovery
Author: David Cranage
Pages: 210-219
Keywords: Service Failures; Service Improvements; Customer Retention; Customer Satisfaction
Article Type: Comparative/evaluators
Content Indicators: Research - ** Practice - *** Originality - **
Readability - **
Title: How emotional intelligence can improve management performance
Author: Steve Langhorn
Pages: 220-230
Keywords: Intelligence; Customer Services Quality; General Management; Team Working; Hotel and Catering Industry
Article Type: Wholly Theoretical; Survey
Content Indicators: Research - ** Practice - ** Originality - **
Readability - **
Title: Activating learning through the lifetime navigator: a tool for reflection
Author: Alison Winch; Hadyn Ingram
Pages: 231-236
Keywords: Experiential Learning; Learning Processes; Workplace Learning
Article Type: Comparative/evaluators
Content Indicators: Research - ** Practice - ** Originality - **
Readability - **
Title: Balancing the demands of school and work: stress and employed hospitality students
Author: Giri Jogaratnam; Polly Buchanan
Pages: 237-245
Keywords: Stress; Students; Employees; Hospitality Education; Retention
Article Type: Comparative/evaluators; Survey
Content Indicators: Research - ** Practice - ** Originality - **
Readability - **
Title: Examining the possible causes of business failure in British public houses
Author: J.D. Pratten
Pages: 246-252
Keywords: Business Failures; Hospitality Services; Hotel and Catering Industry
Article Type: Comparative/evaluators
Content Indicators: Research - ** Practice - ** Originality - **
Readability - **
Title: Hospitality ethics curriculum: an industry perspective
Author: Sylvester Yeung
Pages: 253-262
Keywords: Curricula; Ethics; Hospitality Education
Article Type: Comparative/evaluators; Survey
Content Indicators: Research - ** Practice - ** Originality - **
Readability - **
Title: Improving logistics operations across the food industry supply chain
Author: Seyed-Mahmoud Aghazadeh
Pages: 263-268
Keywords: Food Industry; Supply Chain Management; Retailing; Distribution Operations
Article Type: Comparative/evaluators
Content Indicators: Research - ** Practice - ** Originality - **
Readability - **
Title: Towards an alternative tourism for Jamaica
Author: Ian Boxill
Pages: 269-272
Keywords: Jamaica; Tourism Development; Tourism Management
Article Type: Case Study
Content Indicators: Research - ** Practice - ** Originality - **
Readability - **
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