With apologies for cross-posting, please note the following information:
URGENT NOTICE
NAG OFFICE TELEPHONE PROBLEM
NAG regrets to advise that there is an intermittent problem with our
telephone system.
The system has an automated delay built into the answering process which
will ask you to 'Hold the Line' when the connection is first made while it
detects whether it is a voice or fax call. It will then transfer voice calls
either to a handset or to the answering machine where you can record a
message for office staff. At present the system seems unable to process the
call on every occasion but we have been unable to identify any pattern to
the 'missed' calls. Faxes do not seem to be affected.
The answering machine message begins 'Hello, you've reached the office of
the National Acquisitions Group...' If you hear this message, please leave
your name, number and brief details of your call on the answering machine
and we will get back to you as soon as we can. Unfortunately, it is not
possible for us to use the 1471 facility on the majority of switchboards
operated by our members.
All the tests we have tried on the system have consistently allowed incoming
calls and we can only apologise for any inconvenience while we try to
isolate where the fault actually lies.
If you have difficulty in contacting the office on our usual number of 01782
750462 by phone please try faxing on the same number or emailing on
[log in to unmask] <mailto:[log in to unmask]>
If you are still unable to contact us then try our temporary line on 01782
752279 (Phone only).
Thank you
Diane Roberts
Administrator
National Acquisitions Group
12 Holm Oak Drive
Madeley
Nr Crewe
Cheshire
CW3 9HR
thank you
David S. Pearson
Service Development Manager
Stock & Social Inclusion
(01905) 428945
Fax: (01905) 748619
email: [log in to unmask]
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