Glasgow University Library are currently interested in installing an
automated telephone answering system
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The feautures we would like it to have are:
telephone touch key pad operation
operates 24/7
enables readers to renew loans
enables readers to find out what items they have out on loan
tells readers if there are reservations waiting to be collected
gives readers information about library services
allows readers to switch to a staffed telephone for further assistance
during staffed hours of opening
We would be grateful to hear from other institutions who have such a system
and their experiences of introducing it to their users.
If preferred you can contact me off list at the email address below.
Many thanks
Lorna Dickson
Lending Services Supervisor
Lending Services
Glasgow University Library
Hillhead Street
Glasgow G12 8QE
Tel. No. 0141 330 6700/01
E-mail. [log in to unmask]
Fax No. 0141 330 4952
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